We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Staff and clean rooms” 4 of 5 stars
Review of Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East to your Saves list
Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
2.5 of 5 Hotel   |   3484 Polynesian Isle Boulevard, Kissimmee, FL 34746   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save up to 25%
Ranked #35 of 158 Hotels in Kissimmee
GreenLeadersBronze level
1 review
3 helpful votes 3 helpful votes
“Excellent Staff and clean rooms”
4 of 5 stars Reviewed October 5, 2012 via mobile

We booked this hotel online and were pleasantly surprised. After a long day at Disney we checked in and the gentleman at the counter upgraded us to a suite without us asking. All the staff was extremely friendly, hotel was clean and how do you beat a complimentary breakfast? Read some complaints about the walls being thin but we had no noise complaints at all. Overall great hotel especially for the money!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, October 8, 2012
Hello Bbexec,
Thank you for your wonderful comments on TripAdvisor; we appreciate you choosing our hotel for your trip to Disney. We are thrilled you enjoyed the hot deluxe breakfast and hope you were able to enjoy one of our signature cinnamon rolls! We look forward to serving you and your family on your next trip to the Orlando / Kissimmee area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

342 reviews from our community

Traveler rating
    99
    124
    68
    29
    22
See reviews for
174
74
15
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Orlando, Florida, United States
1 review
5 of 5 stars Reviewed October 3, 2012

We stayed there last year for the Doctor Who convention and I made reservations for this year too, then our mom offered to pay for the room so I called and they refunded back the money without question. This hotel really does put its guests first!

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, October 8, 2012
Hello Adriana K,
Thank you for your review on Trip TripAdvisor; we take pride in offering the best customer service to our guests current, past and future. We hope your stay in the Orlando / Kissimmee area was pleasant and look forward to seeing you again for the next convention you attend.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clayton, Delaware
Top Contributor
56 reviews 56 reviews
9 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 26, 2012

This hotel had the amenities we were looking for - clean, comfortable room, outdoor pool and a spa. The property also had a playground as well as an arcade/game room area. The staff were generally friendly, from the front desk to the staff, and took care of everything needed. The breakfast that is included can't be beat. No problems with accessing internet in the room, and the room also had a small refrigerator and microwave. Centrally located - it was close to everything.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, October 5, 2012
Dear Sharpeibaby,
Thank you so much for your recent stay with us; we are thrilled you enjoyed everything our hotel has to offer. Our staff takes great pride in giving outstanding customer service and thorough attention to detail. If there is anything we can do to make your stay more memorable; please let us know, we look forward to seeing you again on your next trip to the Kissimmee area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Geneva, Wisconsin
1 review
5 of 5 stars Reviewed September 16, 2012

very clean hotel. excellent service. flat screen new tvs.......we will stay here again. best hotel in orlando....very close to all the parks and free shuttle to all the park. breakfast is excellent. beautiful and clean pool . we like this hotel people who work there makes you feel like your second home.

Room Tip: clean hotel
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, September 21, 2012
Dear Kris R,

We sincerely thank you for recognizing the quality accommodations and service that you received while visiting our property. We are so excited about our new flat screen TV's that are bigger than the previous TV's we had as well! It was our absolute pleasure to have you as our guest and look forward to the next opportunity that we have to see you here in the Lake Buena Vista area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Florida, Florida
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed August 27, 2012

Room and bathroom were very clean at our arrival. Excellent and nice employees. Carpet and curtain were stained but that didn't affect our stay. We stayed in a Kid's Suite with 1 king bed and 2 twins in a small room inside the room. 2 TV's. Small closet. Furniture is outdated. CRT TV's and picture was not good, desk with ergonomic chair, 2 living room chairs, 1 stool in kid's room. I have to agree with other reviewers, paper thin walls. We stayed on the 3rd floor, and people walking (steps) on the 4th floor were annoying. Beds were OK. We found no bugs. Towels were old, not soft. Complimentary toiletries were provided. Micro/fridge/coffee maker. Cups, coffee, tea were included, but no disposable plates. A/C worked perfectly. Pool is very small, and is open until very late. Our room was facing the pool and it was noisy late at night. Wifi was OK, speed was average. Plenty of lights/lamps in room. Free hot breakfast was good and included scrambled eggs, make your own pancakes, sliced breads, muffins, bagels, sausages, assorted yogurts, milks, assorted juices, cinnamon rolls, hot cereal, assorted cold cereals, hot beverages, bananas. Walmart and Outlets across the street. As another reviewer wrote "creepy" area and very dark at night. Publix Supermarket and Target within a few minutes drive. Location is good. Downtown Disney area and I-4 within a short drive too.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, September 5, 2012
Dear pr_littlemermaid,

Thank you for taking the time to offer feedback about your stay with us. We do have a very caring and friendly staff that works to make each stay a comfortable and memorable one. Thanks for offering your view on what you thought of us! Your concerns will be distributed to the proper departments and addressed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kissimmee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2012

This hotel is amazing! I have stayed here with my family and we were given a suite! The room was amazing and so was the breakfast! Johanna and Manny were completely friendly and so were the rest of the staff! Only 15 minutes away from Disney/Universal/Sea World. The pool is nice and warm and comforting.

Room Tip: Get the top floor so you won't hear children running.
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, August 30, 2012
Dear Baby C,

In regards to your commentary about our staff, thank you. We are very lucky to have such passionate and friendly associates at our hotel, including Johanna and Manny. We appreciate having you as our guest and look forward to the next time that we are able to serve you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 22, 2012

I utilized tripadvisor to help plan our stay in Orlando (Mother & 2 teen daughters traveling on a budget). The good: ROOM:We requested the 4th floor, end of hallway fearing the noise of adjacent rooms (great suggestion from one of the reviews). We only had guest neighbors the first night, and we could clearly hear them, they soon quieted down and left the next morning. Noise was not a problem for us, perhaps because we traveled at the end of the season. In fact, we slept very well. FOOD: I should start with the 2 nice ladies greeting us each morning, so nice, polite, the eating area was spotless, the food was simple but good and satisfying. POOL: Nice, clean, towels available, jacuzzi. OTHER AMENITIES: Park tickets on sale at the hotel, very nice and helpful lady. One morning we...forgot the tickets at the hotel... We called her and she diligently helped us. WIFI good and AC worked well.
There is a Walmart within walking distance (10 mins walking by empty lots at times) and a good, family owned place, to eat Gyros and the best Baba Ganoush nearby. The surrounding area of the hotel is a little creepy, really...
Now, the not-so-good: Bathroom tub drain was very slow. There didn't seem to be a fan, so the bathroom got very steamy with each shower. We reported the drain problem upon our return.
Shuttle service, particularly the one to DisneyWorld was bad. Departure time was ok: the parks open at 9am, and the shuttle picks up at 8:45. Getting to Disneyworld though, took 45 minutes since our hotel was the first stop and the shuttle stopped at other hotels as well. We did not find too much of a problem with the timing in the morning. BUT, the return from DisneyWorld was bad, and took a very long every time to get back. Once, we waited for nearly 1 hr in the lane where it was supposed to pick us up. Another bus was parked on the lane we were supposed to wait at, and no one was in it. Luckily, we spotted other guests of our hotel waiting too, they called, and finally about 30 mins later the bus arrived at the pick up place. The driver was in a bad mood, and talking on her cell while driving! An additional 45 mins elapsed while she dropped people off in other places before getting to our hotel. The return time on some of the evenings was too early for us, so we opted for a taxi instead in order to stay at the park longer. Shuttle to Universal Studios and Seaworld was much better, on time going and coming, no complains on that one (I must clarify, since they seem to be two different companies).

Room Tip: Top floor, end of hallway for quietest rooms.
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review, August 28, 2012
Dear CP,
Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note of the good and not so good issues, and wish to thank you for all your valuable comments. They are of great importance to us and allow us to monitor and improve our service continually. We hope you will make us your home away from home the next time you are in our area.
Best Wishes!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

Address: 3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East 2.5*
Number of rooms: 148
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Hotel Orlando Lake Buena Vista East. Our hotel offers free hot breakfast, a free scheduled shuttle to area theme parks, free high-speed Internet, and a free business & fitness center. We are also an official Walt Disney World Good Neighbor hotel located only 2.5 miles from the main entrance to 'Walt Disney World Resort area.' Our hotel provides a free scheduled shuttle to Epcot . From Epcot , transportation is available to Magic Kingdom Park, Disney s Animal Kingdom Theme Park and Disney's Hollywood Studios, Downtown Disney . We also have a free scheduled shuttle to Universal Studios, Sea World & Lake Buena Vista Outlet Mall. With our convenient location you'll find numerous restaurants, shops, and small attractions are either within walking distance or just a short drive away. In addition to our comfortable deluxe rooms, we offer a choice of specialty suites, like KidSuites with private sleeping area and special kids' beds & TV. All rooms feature the new Express Bedding Package and refrigerator/microwave. For a real treat, our two-room Executive Suites offer a king sized bed, separate living area with sofa bed, and wet bar with refrigerator & microwave. Enjoy many hotel amenities including a heated outdoor pool & Jacuzzi, kid s playground and game room. Our hotel meeting rooms total 1100 sq ft-complete with free high-speed Internet access. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Cheap Tickets, HotelTravel.com, Orbitz, Despegar.com, Agoda, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Kissimmee
Holiday Inn Kissimmee

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.