Very Nice Pool Area
Staff was rude and unhelpful.
Unit I stayed in was very outdated.
Issues I had with the room I stayed in:
Both Bathrooms had empty roles of toliet paper in them. Called the front desk at 4:00 PM said they would be right over. Called again at 6:00 PM same thing someone was coming over right away. At 9:45 PM someone knocked on my door to give me one, partially used roll. Luckily I went and bought my own.
In the second bedroom my son complained his bed was too hard. I sat on his bed and it was very hard, looking under the sheets I saw that it had two box springs on top of one another there was no mattress. Called to complain they insisted it was just a "firm" mattress. My son slept on the sofa for the rest of the trip.
This could be a very nice place with upgrades and a staff and management that cared about the guest experience and property.
- Official Description (provided by the hotel):
- Experience Runaway Beach Club, Kissimmee and Orlando’s best choice for families and leisure groups alike. These spacious and convenient accommodations are just minutes from the area's world-famous attractions, including Walt Disney World, Universal Studios, Sea World, and so much more. Runaway Beach Club offers one, two, and three bedroom villas with full kitchens and living rooms decorated in Key West inspired furnishings. Guests of the resort can enjoy the two outdoor pools, a sun deck overlooking the lake, indoor basketball court, fully equipped fitness studio, business center, and intimate meeting space. Whether you’re visiting for pleasure or business, Runaway Beach Club boasts beautiful accommodations with added privacy and space in a location that is convenient to all that the area has to offer. ... more less
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