I had taken a trip from Miami to Kissimmee last year and stayed at the Runaway Beach Club, while it was still owned by Mike Ditka. The resort last year was pretty great, and customer service was accommodating. This year, I can't say the same. We had a major issue with the reservations. Our total fee was held on our credit card for two months after we made the reservation, and when we came to check in, they said they had no such record of any credit card, so we had to be charged again. It made absolutely no sense. The front desk girl (Ashley) was very understanding and nice about it, but there should have been some record that we already paid. Anyway, when we FINALLY got to our room, the air conditioning was not working in one of the bedrooms. Maintenance guy came, fixed it temporarily, but it went back to being hot at night, that person had to sleep in the living room couch. There were stains on the night stands, the coffeemaker had mold, and there were weird stains on the sheets. Now...on to the theme park shuttles. They were 20 minutes late when picking us up. Disney opens at 9 and we got there around 11, it was pretty disappointing. The good things about the resort include the pool, which was clean and appeared well kept. The kiddie pool is cold, the adult pool is warm, and the spa is great. However, the tiki bar was not opened. The spaciousness of our deluxe villa was great. Other than those two things I can't think of anything spectacular about our stay. I don't think I will be returning unless things change.
- Official Description (provided by the hotel):
- Experience Runaway Beach Club, Kissimmee and Orlando’s best choice for families and leisure groups alike. These spacious and convenient accommodations are just minutes from the area's world-famous attractions, including Walt Disney World, Universal Studios, Sea World, and so much more. Runaway Beach Club offers one, two, and three bedroom villas with full kitchens and living rooms decorated in Key West inspired furnishings. Guests of the resort can enjoy the two outdoor pools, a sun deck overlooking the lake, indoor basketball court, fully equipped fitness studio, business center, and intimate meeting space. Whether you’re visiting for pleasure or business, Runaway Beach Club boasts beautiful accommodations with added privacy and space in a location that is convenient to all that the area has to offer. ... more less
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