MAKE SURE YOU STAY WITH CHARLESTOWNE NOT MIKE DITKA. MIKE DITKA RUNAWAY BEACH CLUB STAFF ARE HORRIBLE.MIKE DITKA ARE PRIVATLEY OWNED APARTMENTS AND THE OFFICE IS OFFSITE.
When we made the booking on booking.com we were unaware that these apartments are privately owned and staff are not onsite to help you. Charlestowne staff are unable to help you with anything due to legally not owning these apartments. They can't even give us towels or toilet paper, although they are apologetic that they can not help us more.
The free shuttle service that Mike Ditka advertised on booking.com was not running and had not been running for 6 months. The pool facilities onsite were old and rundown and the tiki bar was closed the entire time.
We had a major situation with our in-room safe that was battery powered, the batteries ran out and Mike Ditka Management could not open their own safe they installed. We were told we had to call a Lock Smith and pay for this ourselves which is totally unacceptable as this was a facility they provided that failed. The Lock Smith arrived and had to remove the safe from the wall and grind into the safe in order to get all of our valuables out including money and passports. This service cost $220.00 dollars and took over 2 hours to sort out which the man leaving at 8pm at night (Mike Ditka staff had gone home for the night by then). Mike Ditka staff has only reimbursed us for $150.00 of it and we are still arguing for the remainder. The staffs at Charlestown Runaway Beach Club were sympathetic but could not help us as they do not own these apartments and are not legally able to do anything. The corporate management at Mike Ditka are rude and have not returned our calls and are still expecting us to pay, it has now gotten to the point after 3 weeks that we are going to take legal action against them as they are avoiding us and refusing to pay. DO NOT STAY HERE!
- Official Description (provided by the hotel):
- Experience Runaway Beach Club, Kissimmee and Orlando’s best choice for families and leisure groups alike. These spacious and convenient accommodations are just minutes from the area's world-famous attractions, including Walt Disney World, Universal Studios, Sea World, and so much more. Runaway Beach Club offers one, two, and three bedroom villas with full kitchens and living rooms decorated in Key West inspired furnishings. Guests of the resort can enjoy the two outdoor pools, a sun deck overlooking the lake, indoor basketball court, fully equipped fitness studio, business center, and intimate meeting space. Whether you’re visiting for pleasure or business, Runaway Beach Club boasts beautiful accommodations with added privacy and space in a location that is convenient to all that the area has to offer. ... more less
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