A group of us went on a family vacation to stay at the Florida Vacation Villa Club 1 resort. To our surprise, we had been booked at the Royal Palm Bay resort. We arrived very late; around 11pm that night and after driving for the past 18 hours, we were exhausted and anxiously awaiting a hot shower and a comfortable bed. As I was trying to enter the unit, I was most upset to smell urine right outside of the door. That was not good. As we entered, I'm not really seeing everything that well because I am tired and it's dark. Well, we unloaded and tried to get settled and when I had gone into the Master Suite and the master bath: omagosh! I was speechless and I didn't want to stay there. Please excuse my very detailed and graphic information. it is not my intent to offend anyone but I do want to share the truth of what we experienced. I had to clean the toilet seat: there was blood on it. There was a wash cloth that had a yellow stain on it that was supposed to be clean for us to use. I had to wear my flip flops in order to take a shower. I didn't want to get in the bed. The furniture was very worn and it showed. None of the TVs worked in the unit. In the second/hall bath, there was pubic hair in the tub. the soap in the shower was used and brown. It was disgusting. The blanket on the beds in the third bedroom was stained and there was a dead fly/bug in the refrigerator and the ice cube tray had black spots dried up on the ice cubes. The dining room table had not been cleaned from the last group that had been there. It was utterly disgusting and unsanitary and awful to be in such a place. We were prepared to wipe down and clean when we got there for our own satisfaction but we were not prepared to "have" to clean because the place was that dirty. When we woke the next morning, my face was swollen and my left eye looked as if someone had punched me in it and this is because my eczema had flared up due to the mold/mildew in the resort. I am very allergic mold/mildew and even when you can not see it. My 8 year old special needs daughter has Eczema and her entire face was swollen and red with little bumps all over it. And the other family that stayed with us had a son and daughter who both has eczema and they were itching and swollen and red. All we knew is that we needed to get out of the place asap! I plan to complain to groupon with this resort because the pictures that are shown on groupon made the place look like a palace. Take a look at the attached pictures and you be the judge. We stayed August 2013. Please do not book at such an awful place. It is not meant for anyone to stay there and especially not for children. As a follow up, I did not get charged by the resort for staying the one night but the manager did say that she should have since we stayed but because we purchased the room/getaway thru groupon, I knew that I needed to talk with them once I returned home. Since the manager told me that she would just let everything go, I reached out my hand to thank her and she did not budge. Wow! How rude can we get. I was happy that we left when we did and we went to a much much nicer and cleaner resort. Don't waste your money on this place. It's a DUMP!
- Also Known As:
- Royal Palm Bay Hotel Kissimmee