We stayed at this resort from September 9-16th. The entire time we were there, we had no trouble.
My boyfriend, being paranoid as he is, made me call the resort as soon as we touched down in the airport because he was scared that our delayed flight made it difficult to check in. The person on the other end of the line reassured me that the front desk was 24 hours and to take our time and they would be waiting for us.
After picking up the rental car, we drove down to the resort. It really wasn't that far away....maybe about 15-20 minutes. There is construction going on by the exit right by the hotel, but the directions that were provided to us by the resort were right on the dot in getting us there. We checked in at the first desk and were promptly helped. They ushered us over to the second desk. I assume this is where they try to sell you a timeshare like I have read about. However, all they asked us was how we got the reservations. We had gotten them through a military website so that is what we informed them. After hearing that, they thanked us and told us to enjoy our stay. They didn't even mention timeshares to us at all.
Upon arriving to our room, we entered into a large, beautiful and clean room. We had the A side with the full kitchen. I will eventually be attaching photos that I took of the room right after we got there.
Our second evening there, we came back to the room to find a message waiting for us. Thinking this had to do with the timeshare that they never asked about, I checked it. However, it was someone from the desk who had called to make sure everything was okay with our room and to see if we needed anything. Now, maybe if we would have answered, they may have said something about timeshares, but we will never know.
We did have a problem one morning where we opened up under the sink and found a bug. My boyfriend thinks it was a roach but I thought it was a waterbug. Regardless, we called the front desk and reported it. They told us maintenance would be up to take care of it. True to their word, maintenance showed up less than 5 minutes after I made the call. He came in and did an inspection and got rid of the sole bug we found. Within a minute after he left, I received a call from the front desk asking if the maintenance person showed up and if I had any other problems or concerns. I was very impressed by that. I can understand how a bug can get into places. That isn't uncommon. However, there were absolutely no signs of infestation and the matter was handled very professionally in less than 10 minutes.
Other than that very minor incident, the week went by very uneventful. We used the washing and dryer machines in the room which worked pretty well. We also used the jacuzzi. We had gone to walmart and got some disinfectant spray to spray down the jacuzzi since the last time we stayed at a place where there was a jacuzzi, I came home with a UTI. I definitely recommend spraying the jacuzzi down before you use it.
In previous reviews, I saw a lot about the construction. Now we stayed in one of the newer buildings with a lovely balcony view of the construction. However, I do have to say that not once during the entire week did we hear any noise from the site. We were usually up by 7am, however we did come back to the room one afternoon for a 3pm nap. Still, there was no noise that we heard.
I only really had two complaints about the resort which are really mild. First of all, the trash cans are very small and there were only two provided. Being that the room only gets cleaned once in the week that we stayed, we always seemed to have an overfilled trash bin. Secondly, there was only internet access in the main building down at the main building. We had brought a computer since I was taking an MBA class at the time of our trip and needed to complete a project. Since we couldn't access any internet in the room, we had to go down to the computers that were provided. Unfortunately, Java was blocked on their computers so we would have to go up to the room and get our laptop just to go back to the main building to set up in the internet lounge. Unfortunately, the internet lounge only have one outlet (the rest of the room is mirrors looking into the computer room and the workout room) so if someone else was using that outlet, we could only run on our battery for as long as it would hold.
Overall, we had a wonderful time at this resort and were very impressed and pleased. I would recommend this resort to just about anybody. We had an absolute blast!