The problems started before we even got there because the directions on the website were incorrect and need to be updated. We mentioned this to them during check in and they said they were aware of the errors but seemed as if they could care less. Checking in itself was horrendous. When we finally located the driveway to the buildings we noticed a sign that said that check in had been moved to differrent location and a street address was listed ! Now if you are not from the area and have been travelling for hours and hours the last thing you want to see upon arrival is that you now have to find a different street in an unfamiliar city. As it turned out the check in building was around the corner (more or less) but an arrow or simple directions would have been a lot less scary than being greeted with a sign and a street address!! Getting back to the check in process itself- it was to say the least the worst checking in system I have ever encountered. The line was to the door and moved really really slow because there was not enough staff assigned. However there was another desk for guest services that had 4 or 5 staff memebers just sitting around doing nothing. It was appauling that they could not or would not assist the check in staff. After you finally check in you're sent to that desk for the time-share hard sale where they offer you a free breakfast and $50 to come listen to a presentation. I originally agreed but fortunately changed my mind as I later found out from another guest that the presenation was over 4 hours long! By the way, if you cancel your breakfast reservation they will up the cash they are willing to pay you from $50 to $124 so if you want to make $124 and get a free breakfast and don't care if you waste four hours of your hard earned vacation then I suggest you cancel and go for the bigger offer. Other problems were the electronic safe in the bedroom closet which never worked correctly and the matress that was so limp and broken down and uncomfortable that I woke up with a stiff back every morning.