Ah, you look at the photos of this place online and it looks great. Even the Trip Advisor reviews have improved since I started reading them about a year ago and the photos uploaded by guests, for the most part, look quite inviting. Well, fasten your seat belts, because you're in for a bumpy ride.
First let me say that I went into this with trepidation, as I "won" the package for the time share deal. I would never have responded to such a come-on - EVER - but I checked it out online and the deal was cheap, and, most importantly, the woman I spoke to said that we would go on a 90-minute tour, where they would just casually show us the time share offices and say, Hey if you're interested, stop by. Right.
After reading all the reviews about getting buildings with higher numbers, I requested via email a room in 18 or 19. Of course we were put in building 1. They told me that all the people there with that time share tour get put"near the activities" - code for "in the worst possible buildings". The time share people even told us that the higher-numbered buildings were for owners only. I find it hard to believe that all the people who are raving about those buildings are owners, but...who knows?
At any rate, our room did not have the broken cabinets etc. of some reviews and photos...the kitchen was brand new and the bath also looked recently refurbished. The sofa, however, looked like I didn't want to sit in it - and I have rarely stayed at a place, including budget motels, that had furniture that unappetizing. The bed was okay, tvs were ancient as mentioned in many reviews, but serviceable. View of parking lot.
The elevator was broken all 4 days we were there (as another reviewer mentioned) and this in another building. The working one was so hinky people were afraid to use it. We usually used the stairs even tho we were on the 4th floor. There was no shampoo, etc., so don't let the photos on the website deter you from bringing your own. ("We'd give it to you as a welcome gift if we had it but we don't have any right now." Folks who have been going there for years said it has gone downhill - They used to have those sorts of amenities but no more.)
We asked Jose (good thing I know Spanish, as he couldn't understand English, or perhaps didn't want to, knowing that complaints might be coming) about the elevator and he replied that they were fixing it as we spoke - that was the first day we were there. As I write I am sure it is still down.
Then the nightmare of the time share deal. I have never attended one of these things and, as I said, would never have done so had the woman not promised it wasn't going to be that kind of thing. Since the trip was cheap but not free (rooms for the same price available on priceline - $84 a night - but they tell you they're $225 or so a night and if you don't subject yourself to the time share torture time you will be charged that), I had believed her. When I mentioned this I was told that they hire marketers from all over and who knows what they do or say? They take no responsibility for their marketing. and the naïve fools like me believed their marketer. My fiancée had been to many of these presentations and said he had never been to one like this. It was an extremely hard sell and lasted THREE HOURS.. It ruined the entire day and considering we only had 3, it did a good deal to ruin the whole trip. We used that afternoon to use the two passes they gave us (for Universal) - not a place I really cared to visit, but you take whatever you get by then.
During the latter part of the sell after we'd refused, a higher manager came over and drastically lowered the price. We weren't interested and again refused. My fiancée complained of the broken elevator. As he has Parkinson's the stairway was getting old fast. The guy said he would take care of it and get us a "handicapped" room on the first floor. My fiancée told him if that were part of the sell, he didn't want it. No, the guy said, we just want you to be comfortable. He went away for a while then came back and said the best he could do was a ground floor but with a pool view. When we stopped at Visitor Services the girl didn't know what was going on. He haid said we'd be moved to a room near the elevator. She gave us the last room down the hall - a long, long hall. And it faced the parking lot. It was infinitely worse. even the one he'd mentioned faced the parking lot. First floor facing lot? We opted to keep the room we had and even had trouble getting someone on the phone to tell them that.
The pool area was clean and enjoyable and some of the staff was accommodating, but for the most part this was a very regrettable decision on my part. PLEASE don't let the photos online fool you. Odds are you will never be in one of those rooms. Let's face it, we complained, we had a legitimate ADA case, the place was over half empty - just our building - and did they move us to a different room even if they had to give us the bigger side (A side) or just a lower but better room? Did they even try to impress us ("potential owners" when we got there) by giving us a tempting room? No, they put those they want to buy property there in a crappy room and then show you what you COULD have. They don't seem to realize that the insult of being put in a room like that, with a faulty elevator, would turn people off at the outset.
Note that we mentioned the elevator many times to various people and the situation was never resolved. Not the hallmark of a good place. And their inability to rectify the situation with our disabled status says a lot about Vacation Village,
Near Disney? Who cares? Find a nice family-run motel somewhere or splurge and stay at Disney itself.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.