I'm only rating the suites we stayed in for this review or else I would search for negative numbers. The resort is very nice and easy to find very close to all the attractions. We traded our 3 bedroom gold crown at Hilton Head Island which is much nicer but wanted to visit Universal. We stayed in building 16 which is one of the newer locations with a two bedroom unit. The bedrooms are adjoined with a common foyer entrance but separate doors and locks to go into each bedroom...great if you want privacy but very difficult if you have little ones - just keep the doors propped open and lock the main entrance!
The master bedroom was very spacious with a full kitchen, dining area off the living room, king size bed with large jacuzzi tub and bathroom off of the kitchen and master. We had a 36" LCD in the living room and in the bedroom. There was also a balcony with sliding glass doors from the living room and bedroom with a 4 person table outside. The kitchen had a full fridge, stove, microwave, dishwasher and a closet containing a washer and dryer unit. The 2nd unit had a queen size bed, partial kitchen, living room and full bath along with an outside balcony as well. All furniture was clean, appeared fairly new and modern. The kitchen included all serving wares for six people including a wine rack and corkscrew! They also provide a coffee pot and small amount of detergent for the washer.
The property had a nice pool and large jacuzzi outside and the pool was kept a comfortable 87 degrees. The fitness center at the main entrance is small and the Internet cafe is very outdated using old HP's without any MS Office software.
Do not fall for the free tickets & breakfast for attending a sales presentation!!!!!!!!!!
I've been an RCI and II owner for over 10 years and have been very happy with them because we work hard to make sure we get the value for each. Occasionally I attend a presentation to get tickets like here for Arabian Nights....bad idea! The sales people can get a bit pushy at times but in this instance they were extremely arrogant and rude...of course after I started questioning the math, after all I am in accounting! Corinne started off very friendly taking us to breakfast about a mile from the resort. The breakfast was nothing more than a very simple hotel buffet but very nice location for future reference. She talked about her family and was very pleasant but became very defensive with every question asked. As we were leaving breakfast she informed us we should leave a tip for the waitress while she went and paid for the breakfast...really?? Once we arrived back at the sales center she barely made eye contact and often left the table finally getting her manager to visit us. He proceeded to tell us that people in NC must like to waste money since we were not interested in his pitch and "fantastic offer" to convert us from weeks to points.
Of course since I never had the opportunity to attend law school but wanted to so desperately I continued to counter every statement until they had enough and sent us to the final station and last chance stop. They reviewed our reasoning but thankfully he didn't push it any further at this point and sent us to the counter to get our tickets. The whole process took 2 hours rather than the 90 minutes they spoke of but mainly because I wanted to debate the sales staff :-)
Over all I am very happy with the resort but please take my advice and NEVER attend the sales presentation at this resort...others have been ok, but not here!