We checked in this resort late and the night staff was wonderful. This is a wonderful place, very beautiful and close to the attractions. I gave it a poor review mainly because if you are going to stay here, stay away from the lobby and whatever you do say no to the free breakfast!!!!! We made a mistake of going to the lobby to redeem a free gift that was posted outside our door. Little did we know this was an incentive to get us to come to the lobby and have us sign up for the breakfast. What a rip-off!!! They charge you $20 that we did not get back. They tell you nothing but lies, like there is no time limit to complete the breakfast, tour the model, and do the survey. However, it will take longer than an hour, so my question is: how is there no time obligation. The man said we could take as long as we wanted, but the morning of the breakfast we were told we would need longer than an hour. We didn't want to ruin our day so, we said no and requested our money back from the manager on duty, Josh. He was so rude to us, began arguing with us and then had the nerve to tell me " do you want to look at me when I am speaking to you, or is it that you just don't care". He said this while I was watching my two year old across the room. Really??? This man got so frustrated with us when all we were doing was trying to understand what was going on. He then proceed to tell us that he was doing us a favor by offering us a breakfast. This man should obviously not be a manager, he had no people skills at all. This situation could have been handled so much better and then I wouldn't be writing this. Yes, the loss of our 20 bucks really bothers me, but what bothers me more is how it was handled. If you are staying here hope that you don't have a problem you need to go to the lobby for, check in after hours, and anytime approached for a breakfast, say no!