I was concerned after reading some of the reviews. We were traveling with two young children and wanted to make sure our week was wonderful. We had a really nice time.
A few points that might be helpful to others:
-This place is a great mixture of young families and retirees.
-Our children loved the swimming pools (great temp and never crowded). We swam every day.
-Carmen was wonderful when we checked in. I was a little annoyed we had to go to Guest Services to get our parking decal (it felt like a trap). However I firmly said 'no' to their offers of free breakfasts and tours and was never bothered again (however we did unplug our phone).
-the location to get to Disney World was AWESOME. So close and so easy. We could get there in less than 10 minutes. Very easy..
-lots of great restaurants and a Publix very close (less than a mile)
-We were in building 16 (which was new, clean and wonderful). The two separate units (A&C) was a bit strange. I wish one of the units would have had two full-size beds instead of a king. However there was A LOT of space.
-bring your own shampoo
-bedding is pretty low-grade
-it is very difficult to get anyone to answer the phone here. I'm not sure what that is about. I made at least 6 calls throughout my visit. Sometimes it rang for 15 minutes before anyone would answer. Other times I would be transfered only to be sent back to the operator. This is an area they could definitely improve. I'm not sure what the problem is.
-Staff was friendly and said 'hello' everytime we saw someone
-Other guests were great too. We met a lot of great people in the elevators, etc.
This place is great. Enjoy!!!!