We rented 2 rooms NEXT to eachother for the sake of the kids. WE got 2 rooms down the hall from one another. The resort charges for everything and has NOTHING for the kids to do. We found palmetto bugs on floor and we were in a room next to the parking lot and all we heard was trucks and maintenance workers all day long. The pools were supposed to be heated and they were freezing cold. The customer service was the worst of any hotel I have ever stayed in. Rude and completely not helpful. Beds were hard. They have a TV, but it is from the year of the flood.