Let me first state I have stayed at this hotel since it opened. I was delighted by its refreshing decor and friendly staff. My family due to a work situation had the opportunity to stay there many consecutive weekends. This past weekend we were told by Assistant GM Warren that we were no longer welcome because they could not meet our needs. By meet our needs they mean provide clean stain free bed sheets. Keep in mind we have spent 100+ dollars there almost every weekend for the past six months. In that time we have place many calls to housekeeping to change sheets on beds and pull out sofa. On one occasion we summoned Wanda.. A housekeeping supervisor to have someone come and remove used soap and tidy up bathroom. Now normally this happens without incident but on two occasions we had to contact upper management because the situations were not handled properly. This weekend we asked that the sheets be changed due to stains. Wanda did so with the worst attitude. I just thought she was having a bad day. Well it turns out that was our last straw. As I mentioned earlier on two occasions they "dropped the ball" and had to refund a nights stay. But this was not the case. We just wanted clean sheets not money or comp room or anything else. So I have reached out to Embassy Suites brand management to remedy this situation. Now I will never spend another dollar there. I want the embassy suites brand to know how this location is treating customers
- Official Description (provided by the hotel):
- Just 3.5 miles from Disney and 20 minutes from Orlando International Airport. Guests enjoy 300 brand-new, spacious two-room suites, free cooked-to-order breakfast and complimentary evening Manager's Reception daily. Nearby restaurants, shopping and golf. ... more less
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