I stay at Embassy Suites and this is the worst. Overpriced, no service, bad food. Stayed 2 nights, asked to have room cleaned 3 times, never happened. Breakfast was horrible, inedible, hard pancakes, french toast, sausage patties and potato cubes. So much syrup on the floor, my shoes stuck to the floor. Wet dishes and trays makes everything you put on them wet. Some tables are cleared at breakfast, but none are cleared for evening manager special. Each evening, dirty dishes on tables as far as the eye can see. Room has flat pillows, no exhaust fans in any of the bathrooms, road noise, TV's are programmed to come on with volume too loud, at level of approx. 25, then have to reduce to level of 10. Was told the pool was heated, but not enough, no guests were using the water. Only views from hotel are of empty fields and traffic on busy road out front. Thought check out was at 1:00pm, maid came to room door at 12:00 and was told to leave immediately. In trying to leave, our room card keys were inactivated and could not get possessions out of room without going to front desk to reprogram keys. Can't get a maid to clean your room when you are a guest, but the maid is there to oust you at check out time. Orlando/Kissimmee area has many hotel/buffet/restaurant options, choose any of them over Embassy Suites Lake Buena Vista South.
Don't stay at Embassy Suites Lake Buena Vista South.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review and for allowing me to address some of your major concerns.
In regards to your views on our value: The Embassy Suites brand is widely considered to deliver the best value in the hospitality industry. The brand has a renowned Cooked to Order buffet Breakfast and a Complimentary Manager’s reception that includes complimentary mixed drinks, beer, wine and snacks. All of our rooms are two-room suites with a door separating the bedroom from the parlor area. Our specific property does not charge for self parking or a resort fee, and we offer complimentary internet in the lobby level and our business center. Many hotels charge parking and resort fees, and most hotels charge extravagant rate differences between their rooms and suites, and do not offer free breakfast or any sort of free cocktail/snack hour. I firmly believe once you factor in the aforementioned amenities and services, the Embassy brand and specifically the Embassy Suites Lake Buena Vista-South compares very favorably to our competitors.
In regards to your housekeeping concerns: We provide housekeeping service to every suite, everyday between the hours of 9am-5:30pm, no exceptions. We accommodate requests to have the room serviced at a specific time during the 9am-5:30pm window on a regular basis. If a guest would like to request service at a specific time in the day to better suit their needs, we graciously accommodate those requests.
You mention that the only views from the hotel are of empty fields and traffic on a street. You also mention on your Tripadvisor profile that you like to read hotel reviews. Two of the most overwhelming and frequent topics in the reviews of our hotel are A) How wonderful our breakfast is and B) How amazing our Disney fireworks view is. Having read your review, I firmly believe that you did not experience the Embassy Suites Orlando-Lake Buena Vista South the way that we have intended our guests to experience it. I have sent you a private message in an effort to further discuss your stay and furthermore invite you back to our hotel. I consistently push and challenge my staff to ensure that every guest that leaves this hotel departs with a favorable impression and a desire to return. I want to assure you that my goal remains the same.
Thank you again for taking the time to submit a review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.