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Embassy Suites Orlando - Lake Buena Vista South: Traveler Reviews

3.5 of 5
4955 Kyngs Heath Rd, Kissimmee, FL 34746
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Embassy Suites Orlando - Lake Buena Vista South
Ranked #1 of 162 hotels in Kissimmee
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177 reviews from our community

    Trip type
Traveler rating
    127
    40
    5
    2
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Date Rating
2 reviews
2 helpful votes 2 helpful votes
“Amazing”
5 of 5 stars Reviewed December 10, 2012 via mobile

After a horrible experience at the Royale Parc Suites we checked in at Embassy Suites at 11pm. The moment we walked in we were in aw. Beautiful, clean and smelled brand new. Thank you for finally having a good nights rest. The beds were comfortable and the coffee is an added plus. Definitely can't wait to come back.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Linaresv about Embassy Suites Orlando - Lake Buena Vista South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESLBVSAGM, Assistant General Manager at Embassy Suites Orlando - Lake Buena Vista South, responded to this review
December 11, 2012
Linaresv,
Despite the unfortunate circumstances that led you to find us, we are very glad you chose to stay with us! We hope you come back to enjoy...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johnston, Rhode Island
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Great Location close to everything”
4 of 5 stars Reviewed December 9, 2012

Just got back from a short stay at the Embassy . This hotel is spotless and as soon as you walk in you can still smell the new! The food is great as well as the service.The only drawback we experienced was the week we stayed, there was also 2 football teams aged 12-15 years olds that really had no respect for other people's property. Could not use the pool or the hot tub do to the overcrowding swearing and throwing fruit in the pool and paper over the balcony and coming to breakfast in the morning with bare feat and sometimes with just socks. Not the fault of the staff but more and issue of the parents....Hotel needs to implement a strick policy when it come to this Still a great hotel sad that a few have to ruin it for so many.. Would stay again.

Room Tip: Call the hotel in advance and ask if any teams are staying,
See more room tips
Stayed December 2012, traveled with family
Was this review helpful? Yes 1
Ask jpd962 about Embassy Suites Orlando - Lake Buena Vista South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESLBVSAGM, Assistant General Manager at Embassy Suites Orlando - Lake Buena Vista South, responded to this review
December 11, 2012
jpd962.
Thank you for your great review. The Embassy Suites brand offers many amenities that are attractive for families and groups alike. Our breakfast gives parents one less thing to worry about before they start their day, and the Manager’s Reception is a great way to unwind from a long day at the parks. I understand you stayed during a time we hosted several sport teams, and I apologize you felt that they did not respect other people’s property. It is our goal to ensure that all of our guests behave in a professional and courteous manner while not compromising the experience of any other guest. We will continue to take precautionary steps to ensure that we curtail any negative behavior on behalf of our group or vacationing guests. Along with safety, our primary goal is 100% guest satisfaction. We appreciate you giving us the opportunity to host your future stays!
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Senior Contributor
47 reviews 47 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
“Friendly service, beautiful decor”
5 of 5 stars Reviewed December 2, 2012 via mobile

We did not stay at this hotel but attended a company holiday party. They served the best food I've had in a long time in a hotel. Cocktail hour featured roasted vegetables and assorted olives plus cheeses. The food at dinner was well prepared and delicious.

The manager introduced himself and his assistant, offering assistance. The wait staff was efficient. Buffet service for such a large crowd was well laid out and moved quickly.

The Christmas trees were decorated beautifully.

One design note regarding the rest room. The towel dispensers were located further into the restroom, not next to the sinks or between the sinks and the exit. Not an efficient location.

  • Stayed December 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
Ask WhisperDowntheLane about Embassy Suites Orlando - Lake Buena Vista South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESLBVSAGM, Assistant General Manager at Embassy Suites Orlando - Lake Buena Vista South, responded to this review
December 11, 2012
WhisperDowntheLane,
Thank you for your amazing feedback of our convention services! With 40,000 sq. feet of meeting space, our Embassy suites is...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“You Can't Beat New”
5 of 5 stars Reviewed November 28, 2012

This hotel opened up last month and was wonderful to stay in. We did the Disney experience and it was nice to stay somewhere slightly removed. ES is clean, beautiful and the rooms are spacious. The staff is nice and helpful. The breakfast was delicious with custom made omelettes, helpful bussers, and fresh fruit and pastries. You cannot beat it for the price, especially with kids!

Insider Tip: They may try to push you into the vacation club, especially anyone with a Russian accent. Also, if you use their concierge for theme parks, they tack on $5/ticket from the gate price. There are no shuttles so you will have to self park. Wi-Fi is an additional charge

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask cactusdave about Embassy Suites Orlando - Lake Buena Vista South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESLBVSAGM, Assistant General Manager at Embassy Suites Orlando - Lake Buena Vista South, responded to this review
December 3, 2012
Cactusdave,

Thank you for your great review of our hotel. One of the most common points of feedback that I receive from guests is that our...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“New hotel with great service!”
5 of 5 stars Reviewed November 24, 2012

Located about 20 minutes from Orlando International Airport. New hotel so make sure to arrange shuttle service ahead of time not all shuttles have added this stop. Thanks Super Shuttle for the last minute addition. Check in was quick and the staff was very friendly.

The breakfast area has 2 buffet areas that lead to the grill. Its gets crowded and hectic in that area could stand some better arrangement...I was there over a holiday weekend so it may not always be that way. The cooked to order grill was fast and the cooks were friendly. The dining room had plenty of seating.

The managers reception in the evening was one of the better ones of I've attended.

Rooms were very clean and well stocked. When calling the front desk for extra items they were very responsive. Received a call each time to ensure items were delivered.

Overall excellent service and excellent accommodations. Will stay there again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask denico32 about Embassy Suites Orlando - Lake Buena Vista South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESLBVSAGM, Assistant General Manager at Embassy Suites Orlando - Lake Buena Vista South, responded to this review
December 3, 2012
Denico32,
It sounds like you thoroughly enjoyed your stay with us. From the moment you checked in you mentioned that your experience was quick and praised the staff’s friendliness. I can certainly appreciate that you encountered a quick and efficient, yet memorable experience with the front desk staff. It’s great you mention you will be staying here again. We hope to continue to be your hotel of choice when visiting the Orlando/Kissimmee area.
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Additional Information about Embassy Suites Orlando - Lake Buena Vista South

Address: 4955 Kyngs Heath Rd, Kissimmee, FL 34746
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar/Lounge Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 162 hotels in Kissimmee
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Just 3.5 miles from Disney and 20 minutes from Orlando International Airport. Guests enjoy 300 brand-new, spacious two-room suites, free cooked-to-order breakfast and complimentary evening Manager's Reception daily. Nearby restaurants, shopping and golf. ... more   less 
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