Magnificent attrium => YES. Nice Pool Area => YES. Rooms?... eh....Here goes my story....we were upgraded, thanks to the marriott status of my husband and we were given a lavish, oversized room on the 8th floor on the emerald side (away from lobby, in the main atrium). It was not soon after we entered, we realized the CATCH. We were right on top of the "Emerald STAGE" with acoustic speakers, live performances literally and even though their stage agenda was 20 minutes show here and there, music played non stop in between, and grandeur of the room crumbled like a house of cards. Because you can mix dining with live performance, shopping or dancing with live performance, but hotel sleep? That is like sleeping over a moving train, the two DO NOT mix even if that is only for two weeks surrounding Christmas in the entire year!
I had two little hungry babies with me when we walked the long walk back to the lobby. They changed our room to the everglades atrium on the 4th floor which was better because even though the space in that room as shockingly cramped, the rooms showed its age, and the noise from the emerald stage still made it, it did not feel like the floor was shaking beneath my feet when all I wanted was to put my feet up and relax!
Parking is expensive but given the size of the property and with two small kids, we had no choice but to go for valet worth precious 25 bucks daily. Valet was organized, and the valet workers were professional.
Rest, we had a nice stay even though we had a rocky start in our introduction to the grand gaylord!
One day we needed some mac and cheese and/or grilled cheese sandwich for my kid, and my husband went to all three restaurants on location and they did not have it. A little hard to believe, but that happened.
P.S. - my soft corner will remain for the Dallas Gaylord that had miniature train models, and san antonio mock inside over this one.