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“Where the Gaylord disagreed with me!” 4 of 5 stars
Review of Gaylord Palms Resort & Convention Center

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Gaylord Palms Resort & Convention Center
4.0 of 5 Resort   |   6000 W. Osceola Pkwy., Kissimmee, FL 34746 (Gaylord Palms Resort and Convention Center)   |  
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Ranked #10 of 158 hotels in Kissimmee
Chicago, Illinois
Top Contributor
68 reviews 68 reviews
29 hotel reviews
Reviews in 43 cities Reviews in 43 cities
66 helpful votes 66 helpful votes
“Where the Gaylord disagreed with me!”
4 of 5 stars Reviewed January 13, 2014

Magnificent attrium => YES. Nice Pool Area => YES. Rooms?... eh....Here goes my story....we were upgraded, thanks to the marriott status of my husband and we were given a lavish, oversized room on the 8th floor on the emerald side (away from lobby, in the main atrium). It was not soon after we entered, we realized the CATCH. We were right on top of the "Emerald STAGE" with acoustic speakers, live performances literally and even though their stage agenda was 20 minutes show here and there, music played non stop in between, and grandeur of the room crumbled like a house of cards. Because you can mix dining with live performance, shopping or dancing with live performance, but hotel sleep? That is like sleeping over a moving train, the two DO NOT mix even if that is only for two weeks surrounding Christmas in the entire year!
I had two little hungry babies with me when we walked the long walk back to the lobby. They changed our room to the everglades atrium on the 4th floor which was better because even though the space in that room as shockingly cramped, the rooms showed its age, and the noise from the emerald stage still made it, it did not feel like the floor was shaking beneath my feet when all I wanted was to put my feet up and relax!
Parking is expensive but given the size of the property and with two small kids, we had no choice but to go for valet worth precious 25 bucks daily. Valet was organized, and the valet workers were professional.
Rest, we had a nice stay even though we had a rocky start in our introduction to the grand gaylord!
One day we needed some mac and cheese and/or grilled cheese sandwich for my kid, and my husband went to all three restaurants on location and they did not have it. A little hard to believe, but that happened.
P.S. - my soft corner will remain for the Dallas Gaylord that had miniature train models, and san antonio mock inside over this one.

Room Tip: For more quiet experience, stay in the everglades atrium. For parking, pay the extra 6 dollars for v...
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (791)
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English first
Savage, Maryland, United States
Top Contributor
67 reviews 67 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 12, 2014

Overnight stay before Disney Resort I just wanted to check out this resort because of my Awesome Experience at The Gaylord in Nashville. This resort is a bit smaller with Tropical appeal. From the manicured grounds to the clean and spacious rooms. As a Marriott Elite member we were upgrade to an Atrium View. Nice. The Spa was beautiful along with the attentiveness of their staff. Next visit I would stay longer to take advantage of the adult pool which looks amazing. Their Sport Bar . Amazing. With one long row of seating that faces a wall screen. The Coffee Bean coffee and service exceeded my expectations. Only con: if you have a car you will be charged $18 per day plus tax on that and a $20 per day plus two taxes added on that making it $24. Look towards paying an extra $45 per day if you have a car and resort fee. Elite or Gold members you still have to pay unlike other Marriott resorts that waive that fee. All in all beautiful resort, plenty of fishes and alligators to see just beware of the charges.

Room Tip: We had a an Atrium view. Nice to look down off of Balcony and see the beautiful fishes.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 11, 2014

We stayed at the Gaylord over Christmas and overall stay was not quite what we expected.
We had stayed at the Nashville Gaylord previously over Christmas and it truly felt like Christmas. The Orlando hotel did not give us that feeling. One had to stand in line for 30 minutes to get a coffee, no easy breakfasts were available unless you wanted a sweet pastry or full buffet. As parents of a four year old not quite what we expected. Rooms were ok and clean.
Biggest disappointment came after the visit though.
Unfortunately we forgot some of our sons clothes in the room. We have called the hotel seven times, left seven messages and still no response from anyone. We have sent two e-mails in addition as well with no response. We know the odds of getting the clothes are slim to none, but it would be nice to just get a call back.
We stay in Orlando quite often and I can say we will NOT stay at this resort again.

Room Tip: Make sure there is no concert if you choose the atrium view
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaylordPalmsResort, Public Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review, January 14, 2014
Thank you for taking the time to comment on your recent stay. Feedback like yours allows us to continue to improve with the goal of providing a flawless guest experience for each person that comes through our doors. In regards to your son’s clothing, please message your contact information to me directly at jbosse@gaylordhotels.com. I’m happy to assist.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warren
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 11, 2014

Overall a good stay. Unique. Very interesting ambience. Liked the waterfalls, turtles, alligators and koi fish. Did not try the sushi place. Wrecker's Sports Bar had pretty good chicken sandwich. Very friendly, helpful and prompt staff.

Very pricey. Weird and cheap shower head. My room carpet could have used an update. Bring earplugs if you want to sleep, Everglades portion of hotel has rooms way too close to the front desk and you can hear everything at night. Walls seem thin also. Can hear when someone urinates next door, which is really not what you pay for.

Room Tip: As far from front desk as possible. Large central atrium, Spanish tile floors and thin walls make fo...
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  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 9, 2014

Wow, what a great resort. I loved walking to the gym at 6am with the mist and sounds.Loved the staff they were very accommodation. Again I was privileged with one of the largest hotel rooms...Full kitchen, living room, pantry, bar-butler sleeping quarters attached haha

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 8, 2014

I did not enjoy my stay. Incredibly crowded, full of kids, noisy, and very expensive for what you get. $18 parking (which is far away from the room), $20 resort fee, $3.50 20 oz sodas, $18 Caesar salads and $16 turkey sandwiches. I felt nickeled and dimed to death. Ice show was so packed you could hardly move and after awhile I just wanted to leave. Traffic in the area can be horrible - I spent hours sitting in traffic when I tried to go up to Texas de Brazil and back. The rooms are okay, but honestly no better than a $75 a night hotel. The atrium is nice but is it really worth the cost?

This might be an alternative to Disney hotels, but if you're not interested in Disney then it is a very poor value.

  • Stayed December 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed January 8, 2014

Great place for a family trip with kids. Orlando being a place for Disney land and Universal Studios. You have to manage and take a long break from office to enjoy the entire city.

Best part of the hotel was its ambiance, Gators from gator land and different types of activities in the resort itself. You can say one can work and enjoy at same time with family.

Buffet and bar were amazing and had a great American taste of food. Loved to be there and love to go again for a long 10 day trip during autumn.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gaylord Palms Resort & Convention Center

Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Kissimmee
#3 Spa Hotel in Kissimmee
#5 Business Hotel in Kissimmee
#6 Top resorts Hotel in Kissimmee
#6 Romantic Hotel in Kissimmee
#10 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Official Description (provided by the hotel):
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Sea World and Universal Orlando, the 1,406-room Gaylord Palms Resort is the ideal destination for leisure and business travelers alike. This spectacular resort features 4.5 Acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Family Fun Water Park, featuring a multi-level water playground and four water slides; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite ... more   less 
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Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando

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