Stayed here for sales conference. It's in great shape and has a lot of really neat stuff to see. The conference rooms were in good repair, with working AC and heat (unlike older hotels). The conference center is huge. Rooms are in really good shape - hallways had nice carpeting, rooms had no smell, room attendant was very good, etc. With 1000 rooms, it would give a Vegas hotel a run for its money.

The sports bar (Wreckers) is incredible. It's a legit sports bar with a Vegas book-style watching area.

HOWEVER, this place milks you for every dime. Coffee shop is expensive as heck (and slow too). Self-service coffee machines charge $3.75 (!!!??!?!). And it goes on.

We just got back from staying at the Gaylord for a conference. The place is beautiful. Very big. You have to walk a lot to get from place to place. The resturants onsite are very expensive. The New Year's Day brunch was $58 per person. I guess if you don't mind spending that, it's a good deal, but for our average family... Cracker Barrel was just as good. They have a great pool for the younger kids and a nice relaxing pool for adults 18+ but nothing for teenagers. We took our older teenagers, 16 and 17 into the adult pool and was asked to leave. All they were doing was reading. If you don't have a budget and small kids, a great place to be.

Stayed at the Gaylord Palms as part of a conference and I guess the best I can say is that a hotel of this size, where one needs a map to get around, where it seemed that the entire purpose of the place was to remove as much $$$ from your pocket as possible and keep you on the grounds (hence so many restaurants and things to do), leaves me cold. Facilities were very nice though it took almost 30 minutes standing in line to check in (and was a repeat performance at check out!).

Staff were very professional and tried to be responsive, but as it is such a large place, they could not really let you know when things would be done. The first room assigned was right next to the elevator and ice room and I have learned over the years that these are not the ideal rooms because of noise, so we requested that we be moved ... and were told that there was not one other king room among the 1500 rooms in the hotel that was available at that moment and it might be as late as 7 PM before we could be moved! Having gotten up with the sparrows in the AM for flights, we were very tired and over-heated and that wasn't the news we wanted to hear! But, eventually it all worked out and the management sent up a complimentary bottle of wine, so it was satisfacotrily resolved.

I saw families having a great time, couples snuggling by the pool, and many others simply blown away by the hotel and facilities, but I was not one of them. Just not my cup of tea ... and I think that even though the Gaylord chain has been purchased by Marriott, I will not be booking in these monster hotels any time soon!

I would like to introduce you to one of the newest acquisitions by the Marriott company, Gaylord Palms. Just a heads up if you've never stayed there. Not only do they not care about their customers, but they break their promises and double charge their customers. I know of one such customer who paid their bill in full in advance before staying there for 2 nights, and was charged by the hotel 850.00 after being told that they would instead give 1 night back for all of the trouble that they had to go through when they stayed there and the only thing that was charged to their room was parking. Not only has this company not owned up to their mistake, but are unwilling to fix their mistake and make up for the trouble and stress that they have placed on this customer. What was meant to be a romantic getaway for 2 turned out to be a nightmare instead. Not only will they never stay there again but all of their friends and their friends friends will be told of how they have been treated. If your going there to just see the ice at December then do yourself a favor and stay off property.