The Gaylord Palms fits into the Orlando theme park genre of spectacle as a thin facade. As a luxury hotel, it barely squeals in to the running. Rooms are nice, bedding makes the grade, but the walls are thin, the halls loud, and service is a series of ques/lines for everything.
The shop prices are in line with the theme parks, everything is inflated 2 to 3 times retail which feels insulting after paying the premium to stay at the hotel.
The grounds are first class, but of course, you are paying for them with a resort fee.
I dined at sunset fish camp in the Key West section. Let me preface this review by saying that I have stayed at this hotel several years prior and enjoyed a nice dinner at this restaurant. That said, don't waste a dollar here. Over cooked salmon, atrocious crab bisque and ridiculously priced drinks with terrible service. This is simply inexcusable oat an upscale hotel.
Another disappointment is the Relache Spa. Service was slow, disorganized and frankly not up to par.
In short, the Gaylord Palms is a beautiful, skin deep conference facility. It isn't worth a second visit. There are many better places to stay within 5 miles.