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“Awesome hotel, a steal through Priceline!” 5 of 5 stars
Review of Gaylord Palms Resort & Convention Center

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Gaylord Palms Resort & Convention Center
4.0 of 5 Resort   |   6000 W. Osceola Pkwy., Kissimmee, FL 34746 (Gaylord Palms Resort and Convention Center)   |  
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Ranked #10 of 157 hotels in Kissimmee
Carmel, Indiana
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Awesome hotel, a steal through Priceline!”
5 of 5 stars Reviewed October 6, 2007

This is the nicest hotel I've ever visited. The customer service was excellent, but maybe that is because we weren't very picky. There was an employee waiting to open our doors when we pulled up. He helped us unload our luggage and sent us to the front desk with a ticket. Since it was our first visit to the hotel they upgraded us to a room with an interior balcony for free. The room was clean and very spacious. The bathroom was very nice with double sinks, and we had great water pressure in the shower. It was nice to have a mini fridge, especially with a baby. We called down for a crib and it arrived with our luggage in about 15 minutes. It was the best crib we have seen at a hotel, usually we get those crappy playpens. The hotel is very large and there is a lot to see. I did not feel the decor was cheesy at all. It seemed very upscale to me, as were the prices. We paid $13 for a hamburger at the seafood restaurant. Forget about room service. Even though we got the room for $95/night, we couldn't afford to do anything there, but it was totally worth the wonderful stay. The hotel is very close to disney, you can even see it from the entrance to the theme park property. Parking was $12 per day in the hotel parking lot. Even though they had computers in the rooms, we brought our own laptops and while they do have high speed internet access, they don't have wireless.

  • Liked — Spacious rooms, great amenities, beautiful property
  • Disliked — Very pricey
  • Stayed October 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Hartford, CT
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 4, 2007

I attended a conference for three nights and really liked this hotel.
The only bad experience I had was checking in. We reserved a king bed
months ago and they gave us 2 double beds because there were no available rooms with a king bed. Well, when we got to the room, the safe was broken along with everything else in the room. We had laptops and expensive equipment with us and needed to have the safe working (at least). Anyway, we called the front desk and advised them
that we were disappointed and we were given another room. The second room was in the Emerald section, 8th floor and it had a king bed with
working safe!!. We were much happier with this room. Housekeeping is excellent- rooms very clean!!

The pools are great and heated. The south beach pool is very quiet. I found the meeting facilities to be great and the spa prices expensive. Parking at $12 is ridiculous- even if you park there for an hour, it is still $12. That is an absolute ripoff. Also, they charge you a $10 per day resort fee (mandatory) which gives you two bottled waters per day and newspaper.

The food/buffett at Villa de Flora is excellent and not to be missed.
It is a great price $28pp for dinner.

I enjoyed my stay here, but would not recommend this place to
families.

  • Liked — The king bed and quiet
  • Disliked — Shower that did not drain
  • Stayed October 2007, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington State
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 3, 2007

The Gaylord Palms is a destination in itself. The place is amazing. First off, we had a great taxi driver named Marty from the Orlando Taxi Service. He had a lot of history from the area and when he took us to dinner, he had a printed menu and a coupon ready for us. Awesome!! He also helped us find some other travelers to take in his 7 passenger van to lower our costs. Nice option, since cost was a concern for us.

Back to the Gaylord, we loved having a room in the atrium..nice temp and we could leave our doors open. The rooms were very nice. Before our bags were brought up, the front desk called to see if we needed anything, and even gave suggestions...do we need more coffee (the pot only makes one cup at a time), pillows, towels? I have NEVER had service like that!!

We ate at two of the restaurants: Sam's and the buffet. Both were great! Yes, things are a bit pricey, but you're on vacation (or, like us, a convention). I had a pear salad and crab bisque at Sam's. Both wonderful! At the buffet, it was italian night and it was fantastic! They had swordfish with sauce, coconut shrimp, prime rib, a unique pasta station, and lots of great desserts. This is al-you-can-eat, people, including drinks! I don't think the price is bad for that! If you want to save some money, there was a flyer in our room for an italian place that delivers. We did that for dinner one night, but because we were there with a 4000+ person convention, delivery took 90 minutes. Be ready.

If you have a convention here, you will love it. If you are doing the Disney thing, you might want to choose another hotel closer to the parks. This one would be fine for kids, but it was actually a nice break from kids, kids, everywhere, kids.

Enjoy your stay!

  • Liked — Ambiance...this place is beautiful!
  • Disliked — Nothing. It was better than I expected!
  • Stayed September 2007, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, Illinois
Top Contributor
80 reviews 80 reviews
62 hotel reviews
Reviews in 51 cities Reviews in 51 cities
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed October 3, 2007

My husband and I stayed for 4 nights during a business conference, in Sept.

Cons-When registering for the room via phone we asked for a king bed, when we arrived we were given 2 queens. We were told that there were no king rooms available that night but that they might be able to move us to a king room the following day. A coworker checked in a couple of hours after us and he received a king room. He was traveling alone!
The bedspreads in our room had a hole in it, the carpets were stained and the ceiling fan (a nice touch, if you don’t turn it on) was covered in dust. We were very disappointed in the room. Although the valet service was competent, there was no one to help us to our room with 6 pieces of luggage. There didn’t seem to be enough staff. There were a lot of little things that were irritating, but not quite big enough to complain about. Also, if you want a room facing the interior with a little balcony--it is $40. extra. The restaurants are very expensive and the coffee house made Starbucks look cheap! $2.50 for a regular cup of bad coffee!
Also, our room wasn’t cleaned until 4:00 in the afternoon. I saw the maid in the hall at around 10:30, so I took my book and went and found a nice place to read, I had lunch, shopped a little, came back at 2:00 and NO clean room. So, I waited in the room, reading and watching TV --the maid didn’t show up until 4:00. That was totally unacceptable to me!
One of our restaurant reservations got screwed up and the host actually had the nerve to act as if it might be our fault! Hummm…
There isn’t much to do in the hotel, there are pools and a spa, but it can get pretty boring—rent a car!

Pros-we were moved to a king room the next day, the room was much cleaner, and bigger, it had an awesome shower and clean carpet, however the ceiling fan was still dusty! We had a corner room with 2 windows which was great for the light. There was a computer in the room, a refrigerator and a safe, also an iron and ironing board and a coffee maker. Those amenities are important to me.
There a handful of little boutique type gift shops, watch the prices though, you can find most of the items at the local malls for less money.
Speaking of malls—if you are a shopper there are a couple of fantastic malls within minutes of the hotel, there is also an outlet mall, but the weather was so hot and humid we waited until evening when it was a little cooler to visit it.
All in all for a hotel of this size and caliber, I expected better customer service--you kind of feel that once they get you there—you’re on your own. Everything is over priced and you just don’t get that warm fuzzy feeling. The décor is a little Disney/cheesy but it’s OK. I liked the waterfalls, koi and baby alligators. Would I stay here again? Maybe, if someone else were paying for it!.

  • Disliked — Poor customer service.
  • Stayed September 2007, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock, GA
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 2, 2007

I stayed here with my husband for a sales convention. The service at the hotel was first rate. At check-in, we were upgraded to an executive suite. The room was large and spotless. The adults only South Beach pool was the perfect place to relax. I recommend the hot tub next to the pool. It's open all night.

  • Liked — Size of room and pool
  • Stayed September 2007, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 25, 2007

We stayed at the hotel for a family wedding, which was held on the property. While the hotel is laid out around a very theme park-like atrium celebrating the various attributes of the State of Florida, the effect is tastefully done and the public spaces are large and welcoming. I recommend booking a room that looks into one of the atriums - we chose Key West and had a balcony with nice view of the pretend lagoon and its sailing ship. Hey, it's Orlando - relax and enjoy the play-acting! Noise is not much of an issue as all entertainment is ended at 10pm, unless your room was right over one of the restaurants, I suppose. BTW for those considering a wedding here, it was lovely and the food at the reception was delicious. If you have time to kill while staying here take advantage of the hotel's offer to give you a Town Car ride to their golf course and a bucket of balls with bag of clubs - for free! Other included activities are the health club and bocce and croquet. FYI for little ones - the Octopus Slide at the kids' pool is under renovation. If you don't need a car definitely book the recommended Mears airport shuttle - convenient and cheaper than a cab.

  • Stayed September 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sonora, ca
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 24, 2007

Stayed at this property at a large convention. Loved lots of things about it, including that fact that it is a mini city in and of itself. The best thing was that a temperature of 72 degrees is maintained even when it is horrible and humid outside. You feel like you are outside because of the huge glass dome overhead. The italian restaurant is excellent..expensive but all you can eat with a very appealing atmosphere and large variety. The pool is beautiful and the stuctures within the resort. very interesting.
There were a couple of negatives...the rooms could be cleaner..ie
mould on the shower grab bar. Needs a good deep cleaning. The other neg was the Steak House restaurant. The prices are very high..but even without worrying about price..the food was horrible. The entres come alone..the salad, side dishes are all pricey. The salad was nothing to write home about..even the presentation. The asparagus was raw in a hollaindaise sauce.
The cheesecake like a piece of rubber. I would not eat at this restaurant even if price was not an issue.

  • Liked — atmosphere outside room
  • Disliked — lack of enough restaurant choices within property
  • Stayed September 2007, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Gaylord Palms Resort & Convention Center

Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Kissimmee
#3 Spa Hotel in Kissimmee
#3 Romantic Hotel in Kissimmee
#3 Business Hotel in Kissimmee
#5 Top resorts Hotel in Kissimmee
#9 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Official Description (provided by the hotel):
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Sea World and Universal Orlando, the 1,406-room Gaylord Palms Resort is the ideal destination for leisure and business travelers alike. This spectacular resort features 4.5 Acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Family Fun Water Park, featuring a multi-level water playground and four water slides; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite ... more   less 
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Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando

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