We live in the area and dine out frequently. This is the location at the loop. We've eaten at this location several times in the past few months, both lunch and dinner. The service at this location is almost always horrible. On one occasion we had excellent service; on all the other visits we had very slow service. The servers disappear, it's impossible to get drink refills, requests for condiments are ignored. The prices are not low, I would expect a more professional staff. But after I met the manager, I see the pattern: bad management=bad staff. The manager has zero experience running a restaurant and doesnt know how to satisfy guests. Really disappointing. They advertise a rewards program, but we repeatedly have not received the "rewards", the program is a joke. We go back because the food is usually quite good, so it's a shame about the poor service. The prices are not low, entrees are around $15.
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