We stayed at this hotel for the last 2 days of our holiday, and our whole holiday was ruined! Too many things to complain about, and I don't know where to start. 1. The people at the front desk were unprofessional and unhelpful. I wasn't able to connect to the Wi-fi from my room, so I went to the front desk, and the man told me there was no Wi-fi in my room, and I had to either pay to upgrade to the main building or use the free Wi-fi in the lobby. They claimed on their website there's free Wi-fi in every room! So I called Expedia and filed a complaint. When Expedia checked it with them, they immediately changed their words! They told me there was something wrong with the router, and would try their best to fix it, though I wasn't able to connect to Wi-fi in my room for a single second until I checked out. Cell phone signal was also terrible in my room (159). I had to go out of my door to connect to 4G and check my email! 2. When we wanted to call a yellow taxi, we simply called the number provided by the hotel, and were surprised to see a van came! I didn't check if it was from an authorized shuttle company, but everything we encountered was all you can imagine about an experience with total cheaters and I have to space to go into details here. Finally we were dropped at another hotel and had to took a yellow cab. 3. The last thing, remember the pool is closed at 10pm, even if you confirmed twice with the front desk, and were told it would be closed at 10:30pm!

ramada gateway kissimee dated but clean stayed 5 days good location for getting around arrived late at night,but staff friendly,stayed in the tower on 7th floor as it has disabled facilittes,couple of problems though.shower can only be hand held so disabled person with use of only one hand which we had in our party cant wash without help also hair drier,set to high on wall,for wheelchair bound person.which i,m sure could be put right at no cost.have to thank shavanie on front desk for her friendly and helpful nature a credit to ramada.has a nice pool area with clean towels and plenty of sunbeds.bar is pretty dear,and staff hard to get hold of as they work the buffet as well.food wasnt bad but could get better value just outside plenty joints doing breakfast cheaper.but for a budget hotel better than others we have stayed in.worth it

Great stay helped make a good holiday. down side breakfast, pre paid for continental breakfast and staff attitude towards you was poor however when we paid the 5 dollars to upgrade they had more time for you. Just felt everyone should of been treated the same and would if been easier if full was only option

If you are looking for clean beds and linen this is it. The maid service is excellent. The property on the other hand needs an overhaul. The door handle to our room was EXTREMELY difficult to open even after maintenance "tried" to fix it. There are no fans in the bathrooms.The hot water was tepid at best when taking a shower in the mornings. The carpet was frayed and worn at bathroom entry. These are all things that could be updated and changed easily. Some of the hotel staff the night of check in were not too friendly (or friendly at all) but the day shift was pleasant and accommodating. Would stay again because of location and rate, but if you are high maintenance this isn't the place for you.