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“***Great Place to Stay***” 5 of 5 stars
Review of Westgate Town Center

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Westgate Town Center
3.0 of 5 Hotel   |   4000 Westgate Boulevard, Kissimmee, FL 34747   |  
Hotel amenities
Ranked #38 of 158 Hotels in Kissimmee
Rockmart, Georgia
1 review
“***Great Place to Stay***”
5 of 5 stars Reviewed June 6, 2010

We loved it. We wish we could have stayed in the room a little more. Had plans for Disney all week. Room was very spacious and very clean. Very very nice place. We checked in really late and it check in was very quick and easy. We did not have to do the presentation we booked ours through interval international. Check out was also a breeze. It took about 5 minutes. We would definately stay here again. If we come back this is where we will stay everytime. I just can't say enough about how nice it was. I did ask for one of the newer rooms. We had a washer and a dryer in the room which was very nice. We loved it!!!

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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507 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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English first
Boston, Massachusetts
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed May 18, 2010

Upon check in they asked us to donate $5 to their charitable foundation....a foundation the guests pay for, not the resort. We were asked to go to a 90 presentation to buy time share - it turned into a 3 hour ordeal where they wanted to make the sale no matter what it took. We politely said no, was told to talk to another sales man, said no again was pawned off to somebody else and when we said no to him they send grandpa in to seal the deal. They went so far as to offer us a foreclosed unit every other year. NO MEANS NO... The unit was run down, had ants and was not similar to what I exchanged for ( exchanged a 2 bedroom full kitchen and got a one bedroom with a partial kitchen). Internet was $10/day $25/ 3 days or $50/week. REALLY? In order to play tennis it was $5 for the court, $5 for the racket and $5 for the balls. My father can't walk long distances, he got caught in a rain storm and they wouldn't use the golf carts to drive him back to his room. The people at the check in and "courtesy" desk were less than friendly. There was no washer and dryer in the unit as advertised - we had to go to the 4th floor where they machines were broken! This is supposed to be a premiere resort and they don't even have a bar for adults to go to at night. It was a horrible experience from start to finish. I never wanted to so baldy to go home instead of be on vacation. I have to reiterate the PRESSURE put on us to buy time share. Once in the pressure cooker of a sales scam you can't get discounted tickets or anything until you finish the 3 hour tour - not unlike Gilligan's Island! RUN don't walk RUN from this disaster area!

  • Stayed December 2009, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center, responded to this review, November 20, 2013
We understand you had some problems during your stay. Please accept our apology if a sales staff was less than courteous. We wouldn’t want you to be under the impression that you are being pressured. Participating in the sales presentation is purely voluntary and for exchange of your time we do offer incentives and gifts. You may have stay in one of our older units; we are diligently working on the upgrades of each unit through a renovating and maintenance schedule. Our newer units do have washer and dryer, we do advise to request an upgraded unit since they are limited and based upon availability.
Sincerely,
Idalise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west palm beach, fl
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 17, 2010

We stayed here for five days with our boys, 2 and 4 years old. We can't say anything about the value because a friend lent us their timeshare. We loved it. The rooms were big and large. There was a HUGE jacuzzin in the master bedroom. Kids thought it was a pool. We usually stay on property at Disney. Having the extra space was wonderful. The resort had so much to offer for familes. The pool near our building was a good size and never too busy. They have Disney movies shown in a theatre for the kids. They even have a tram that looks like Thomas the Tank engine that takes you from place to place around the resort. The customer service was on top of their game. We checked in mid week and it was quick. We had a bell hop escort us to our room and make sure the keys worked. He was very friendly and helpful. One of the sinks in the bathroom clogged up. They had it fixed within 30 minutes of our phone call to guest services. The location was also perfect. It took us about 10 minutes to get to any of the Disney theme parks. Loved this resort!

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2010

Check-In:
Unfortunately, it did take some time to check-in but it was not due to being harassed into buying or upgrading a timeshare. It was due to lack of knowledge of the person checking us in.

Room:
We were in 5200 building. It is not a nice as some of the new areas, but it is okay. It lacks the flat screen tvs, tub/shower combo in guest bathroom and granite counter tops. On a positive note, it is in walking distance to most of the onsite activities.

Dining:
There is no more breakfast in the main building (even though it is advertised on westgate channel in the room), but on some days, a continental breakfast is offered for owners. The onsite food places are average. Therefore, I recommend renting a car if it is in the budget. Also, please beware of local restaurants that offer the very cheap rates for breakfast. All I can say is that you get what you pay for.

OnSite Activities:
There are paddle boats, bicycles, putt putt golf and a train. Unfortunately, all of these close rather early (about 6pm), considering it is still daylight until almost 8pm. According to the brochure given at check-in, the train stops at 3pm. The main problem with the train is locating it. Yes, there are train stops located throughout the resort, but no times are listed. I witnessed guests just flagging it down and getting on. Figured I would try it as well (whenever I saw it) and it worked fine. It was refreshing to ride around the resort to get an overview of all that is offered. Also, drinks served at pool 1 and 13 were pretty good. The games and music during smash burger days were entertaining to say the least.

Internet:
Wireless is available but at a cost -approximately $50 for guests and $25 for owners. The cost would not have been nearly as bad if the internet was not running at toad speed. When viewing the available westgate connections, approximately three show up. Depending on location, only one can be used. The one dedicated to our building had two bars associated with it and was not reliable.

  • Stayed April 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo Grove, IL
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 29, 2010

We stayed at a two bedroom that overlooked the lake and the mini golf course. Overall, we were a little disappointed. Some of our disappointment had more to do with the people than the place itself. I'm not sure if they get a lot of visitors doing the 3 night promo stay or what but there seemed to be a lot of teenage or early twenties couples. This place is pretty loud and I'm really glad we were on the sixth floor as I don't know if our kids (5 and 1) could have slept with the noise if we were on one of the lower floors. I don't know if the pools are open all night but there were people at the pools really late.

The rooms are pretty outdated. There are mirrors all over that reminds you of some place from the 80's. Didn't like the tile floor throughout the place. Carpeting is more comfortable and don't have to worry about a toddler falling on it. The dishwasher must have been twenty years old and we were too afraid the racks would fall when we put the dishes in to use it. There are a lot of pools but they aren't very big so some of them get pretty clogged up.

We didn't like the area of Orlando it was in either. If you think of the cheesy gift shops and neon t-shirt places, this is it.

Overall, the grounds are very nice but the place is just so big with so many people that we never got the "relaxed, on vacation feeling" that you have at other places.

Stayed April 2010, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center, responded to this review, November 19, 2013
Thank you so much for your review. We always advise our guests that during quiet hours if you encounter noise to please call security and they will immediately handle the issue. As far as the units, we are diligently working on the upgrades on each unit through maintenance and renovating schedule. We hope the issues you had didn’t keep you from enjoying what Westgate Town Center. We hope you allow us to exceed you expectations in the future.
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Michigan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 11, 2010

Did not get the timeshare unit we were promised upon making reservation. Instead was put in the "TownCenter Unit 5000" facing Swan Lake. Big disappointment. This was a very small one bedroom studio with a lumpy king bed and a pull out sleeper sofa in the living/kitchen area that was the pits. If it would have been my sofa bed it would have been out with the garbage! Very lumpy and no padding. Impossible to get any sleep due to the swimming pool across the lake. Apparently the sliding glass doors in bedroom are not very good because noise came right through them. Pool did not shut down at 10:00pm like they said it did. Noise until 11:00pm or later. Plus three different nights parties where going on at all hours of the night. Third night I called security to quiet the party which they did. A/C is hooked up to shut down upon opening a door so even though we would set it down when we left the place in the morning thinking it would be very cool when we got back it wasn't. It hadn't even ran....place was always hot, stuffy and humid. It would take hours to get it comfortable. Don't expect clean towels or bedding everyday. Only gave us clean towels mid week not clean sheets. Plus there is limited places to hang wet towels, etc. The bathroom had a separate toilet room but it was so small our knees hit the door when you closed it. Then my son wanted the high speed internet they advertise. Big mistake. Doesn't work everywhere. Not enough routers in the buildings. My son had to go next door to the lobby of the place every evening to get connected. Very disappointed in our week's stay. Would not recommend wasting your money.

  • Stayed April 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center, responded to this review, November 19, 2013
We value and appreciate your response. We understand you encountered some issues during your stay. We are currently upgrading our units and would want you to know that our maintenance staffs are working hard during this long process. We are glad our security was able to assist you with the noise of your neighbors. As a timeshare resort, our housekeeping does run a little differently but our housekeeping staff would be more than happy to assist you with supplies if you request them. We apologize if the issues you had kept you from truly enjoying what Westgate Town Center has to offer. We hope you allow us with the opportunity to exceed your expectations in the future.
Sincerely,
Idalise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
calgary
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 30, 2010

1st you have to know that this is a time share property, if you want a tour of the resort and a free breakfest you have to sit through a 90 minute sales hard sell witch turns out two be 2 1/2 hours long. (interval International lists this place as 5 star I would hate to see what there 2 normal properties are)

The beds are hard lumpy and the sheets are see thru. very dated, nothing like the ones in the show suite.

We had two rooms and they were both the same.

  • Stayed March 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center, responded to this review, November 19, 2013
Thank you for your response. As a timeshare resort, we do offer our guests to be part of our 90 minute sales presentation. Participating is purely voluntary but we do offer gifts and incentives in return of their time. You may have encountered units that were yet to be renovated and updated. Please know that we are diligently working on the updates of each room through a renovating and maintenance schedule. We hope you come back and allow us with the opportunity to exceed your expectations.
Sincerely,
Idalise
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Town Center

Address: 4000 Westgate Boulevard, Kissimmee, FL 34747
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 158 Hotels in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westgate Town Center 3*
Number of rooms: 1100
Reservation Options:
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Also Known As:
Westgate Town Hotel Kissimmee

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