West Gate Town Center, 2770 Old Lake Wilson Road, Kissimmee, FL has terrible front desk service and the management team is incompetent and arrogant. Once they have your money they will not do anything to resolve your issues in a timely manner. I made my reservations on March 11, 2014 to attend my family reunion in July. I was totally disappointed with the lack of service and the hotel accommodations. I paid an additional fee for early check in and was told that I could not get a room because check-in was not until 4:00 p.m. So I waited 3 hours to finally get a room and it was not the room that was described on my confirmation email. I proceeded to show the reservation staff person my confirmation email and she proceeded to tell me that “room type was no longer available”. I asked for the front desk manager (Daniel Baires) thinking he would be of assistance, he only offered to read me the Hotel Policy: “Hotel Provider reserves the right to cancel or modify a room reservation (including after the room reservation has been confirmed) if the room reservation includes or resulted from a mistake or error of any kind, including but not limited to, a mistake or error in the rate, resort or room type or where it appears that a guest has engaged in fraudulent or misleading activity in making the room reservation”. I found Daniel Baires actions to be highly unprofessional and rude. After 40 minutes of trying to get this issue resolved, Mr. Baires just gave me an additional room building 5000 and both rooms were not upgraded to the newer models I originally requested. This building is old and needs updating quickly. The door to one of the rooms never closed properly, the air conditioner unit had to be fixed, and it took 30-40 minutes to receive towels. So I will not recommend this hotel to any family and friends. Westgate Town Center in Kissimmee, Florida should not be in business to serve the public or owners. The entire team should all be fired and a new team should be trained on how to better serve the community, paying guest, and owners.
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- Also Known As:
- Westgate Town Hotel Kissimmee