We arrived at Westgate Town Center on Friday, Nov 22, 2013. We were greeted by a host employees, all of which were friendly and hospitable. Our stay was both relaxing and fun because the resort offers so many amenities for you to pamper and indulge yourself in.....and yes, the villas are FABULOUS, that's why we are owners!
However, as with any vacation, what makes or breaks your ultimate experience is the level of service you receive from start to finish. Westgate has got the market cornered on service! However, of all the many professionals we encountered during our entire 10-day stay, there is one employee that stood out head and shoulders among all the rest. Her name is Bianca Garcia of VIP Guest Services. She was by far the most friendly, polite, and extremely knowledgeable professional we've encountered in a very long time! Let me add, that I have traveled to numerous countries around the world and stayed in countless 5-star properties, all of which I have used their concierge services, so I have a solid frame of reference.
I called Westgate VIP Services our very first night because we had some challenges trying to get the DVD player to work (clearly we're old school...LOL!) However, Bianca clearly is not! She walked us through a couple of trouble shooting steps like a pro, but we were still not getting a picture. She placed the call on a brief hold, and before I could ask, she already had someone on their way to the villa! As a matter of fact, I had to call her back immediately to cancel the person coming to the villa because her initial instructions ultimately worked!
It was such a pleasure dealing with a professional that could anticipate your needs before you even ask! That is the kind of VIP service I can truly respect and appreciate. She also assisted us with another issue later in the trip and was equally as accomodating and profesaional. Let it be known that it is because of Bianca Garcia that we are looking forward to coming back to Westgate next year! She deserves recognition for outstanding customer service, and a promotion to the upper levels of management because she's got what it takes to represent the "quality" product that Westgate has built its reputation on!
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- Also Known As:
- Westgate Town Hotel Kissimmee