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“Truly a five-star experience! A trip that will NEVER be forgotten!” 5 of 5 stars
Review of Westgate Town Center

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Westgate Town Center
3.0 of 5 Hotel   |   4000 Westgate Boulevard, Kissimmee, FL 34747   |  
Hotel amenities
Ranked #37 of 158 Hotels in Kissimmee
Atlanta, Georgia
1 review
“Truly a five-star experience! A trip that will NEVER be forgotten!”
5 of 5 stars Reviewed December 1, 2013 via mobile

We arrived at Westgate Town Center on Friday, Nov 22, 2013. We were greeted by a host employees, all of which were friendly and hospitable. Our stay was both relaxing and fun because the resort offers so many amenities for you to pamper and indulge yourself in.....and yes, the villas are FABULOUS, that's why we are owners!
However, as with any vacation, what makes or breaks your ultimate experience is the level of service you receive from start to finish. Westgate has got the market cornered on service! However, of all the many professionals we encountered during our entire 10-day stay, there is one employee that stood out head and shoulders among all the rest. Her name is Bianca Garcia of VIP Guest Services. She was by far the most friendly, polite, and extremely knowledgeable professional we've encountered in a very long time! Let me add, that I have traveled to numerous countries around the world and stayed in countless 5-star properties, all of which I have used their concierge services, so I have a solid frame of reference.
I called Westgate VIP Services our very first night because we had some challenges trying to get the DVD player to work (clearly we're old school...LOL!) However, Bianca clearly is not! She walked us through a couple of trouble shooting steps like a pro, but we were still not getting a picture. She placed the call on a brief hold, and before I could ask, she already had someone on their way to the villa! As a matter of fact, I had to call her back immediately to cancel the person coming to the villa because her initial instructions ultimately worked!
It was such a pleasure dealing with a professional that could anticipate your needs before you even ask! That is the kind of VIP service I can truly respect and appreciate. She also assisted us with another issue later in the trip and was equally as accomodating and profesaional. Let it be known that it is because of Bianca Garcia that we are looking forward to coming back to Westgate next year! She deserves recognition for outstanding customer service, and a promotion to the upper levels of management because she's got what it takes to represent the "quality" product that Westgate has built its reputation on!

Chrystal Perry
Westgate Owner

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center, responded to this review, December 4, 2013
Thank you for calling our resort a “five-star experience”! We are so honored you chose to stay with us. It’s such a great feeling knowing that our owners and guests experience the best service at Westgate Resorts. We are proud to have Bianca as our staff because she certainly exemplifies what the Westgate Resorts service philosophy represents. We look forward to providing you with many more vacations in the future.

Ariel
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466 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
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English first
Houston, Texas
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 27, 2013

we are owners of this resort and have not been there for several years ! it has grown and we had an enjoyable trip ! check in went smoothly and we were happy with our accommidations although it does need to be upgraded (which i think they are in the middle of doing ...new tv's and new counter tops as well as rug on the spiral stair case !) the weather wasn't the greatest(rain) when we were there so didn't get to use pools which i was told were heated we were happy about the on site grocery for things we forgot to buy as well as a place to eat , place to buy pizza, and starbucks
they had a movie theatre for the kids to see disney movies and activities for them to do each day which we took advantage of . all in all we were happy with what we saw as owners and would recommend this place to anyone ....extremely clean and maintained and service is good !

Room Tip: don't get a room near garbage disposal (noisy !) but try to get a villa higher up so you can see...
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center, responded to this review, December 3, 2013
Thank you so much for saying that Westgate Town Center is a great vacation spot! We would like to welcome you back and we couldn’t be happier to have you return. Our resort is constantly in the process of updating our units. We are delighted that you were able to spend some quality family time by watching Disney movies in our movie theater. We appreciate your compliments on our resort by saying that it’s well maintained and extremely clean. On behalf of the entire Westgate Team, thank you for staying with us and we look forward to having you back very soon!

Ariel
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Orlando, Florida
Top Contributor
306 reviews 306 reviews
90 hotel reviews
Reviews in 141 cities Reviews in 141 cities
169 helpful votes 169 helpful votes
2 of 5 stars Reviewed November 14, 2013

Front desk lines are extremely long and slow, unless it is late at night.

If you are an Interval owner, don't expect to be treated better than traverlers who walk off the street for a night or two.

They always try to stick Interval reservations in their dumpiest units - ask to be placed in their most modern building - Building 61.

The internet speed is alright, but be prepared to pay $39.95 per week PER device. It seems that their computer systems may mistakenly label you as an owner because of your Interval reservation, which allows you to receive complimentary Internet. However, once they attempted to charge for Internet, I IMMEDIATELY moved off property, which Interval can arrange, if you are not happy with your stay. There are plenty of quality Interval-participant properties in the area that do NOT charge for basic amenities, such as Internet.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center, responded to this review, November 27, 2013
We really appreciate your feedback. At this time are WiFi service is free to all Westgate Owners and its available to all other guests at a fee. We are sorry that you left our resort early and didn't get to experience all of what the resort has to offer. We hope that you will return and take the time to truly enjoy our resort.
Sincerely,
Lucía
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Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

We had a great time at this resort only traveled two hours from Jacksonville.We left early in the dark morning arrive early at the resort decided to checked if our room was ready,the receptionist Justina Carmona was very attentive to our needs she check us in early. The studio room was very comfy and clean, restraunts on site, nice walk around the resort and lots of things to do We were very impress! Thanks to Justina you go girl! I reccomend this resort to anyone who read my review and don't forget my girl Justina she is the one good customer service. See you in January 2014!
Happy Veterans Day! to my husband and military armed forces.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center, responded to this review, November 14, 2013
We value and appreciate your response. We are glad you enjoyed so many things about Westgate Town Center. Our staff strives to provide an ultimate vacation to our guests’ and we are thrilled that our staff did just that! Thank you for choosing Westgate and we look forward to seeing you soon!
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Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 11, 2013

We arrived in Kissimmee for a two week stay with Disney and Universal being our two main attractions to visit. We're both mid-50's to a common-sense holiday was what we were after.

The apartment we used was a Timeshare one of our extended family owns, but could not use due to prior commitments.

On arrival, we were shown out 4-bed apartment, albeit we only used half of the rooms. All mod cons, including cooker, washing machine, tumble dryer and dish washer. Jacuzzi tub in main bedroom and balcony.

The free breakfast and hard-sell was what we've experienced before in Spain, so there were no surprises there.

Would we come agan? Yes.

November has proved to be a nice time for temperature. 82F during the day +/- 5F

The onsite bar/diner is reasonable too. A Pint of Stella worked out £3.12 ($5.00)

Room Tip: We were overlooking Lake Wilson - Nice & quiet
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center, responded to this review, November 14, 2013
Thank you so much for your response. We are delighted that you enjoyed so many things about Westgate Town Center! It is good to know you were able to make use of the room amenities. We feel honored that you will be returning and we look forward to seeing you soon!
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Calgary, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 8, 2013

Me, my husband and 10 year old sister came and stayed here because my inlaws had a timeshare deal. Once we got there check in was pretty quick except that i only had a prepaid credit card on me so they game me the option of paying a non refundable deposit of $50.00 or leaving $200 to get back at check out. I gave up the $50.00. No one offered to take us to our room and just shoved me over to the counter where they tried to sell me on their presentation. I turned them down right away. Our room was nice, had lots of space and was clean. The master showers pressure sucked but that was minor. We were booked for 2 back to back weeks and when we checked in they promised us we would have no issues come the end of the first week. Of course come saturday night at 11 when we got back to the room our cards didnt work. So i went to the desk and explained the situation and the guy at the desk blamed me for deactivaing my card. I told him thats impossible because i had one and my husband had one and neither of us had out cards by our phones. When i told him it was not our fault and it was just a error on their part he got angry at me and started to raise his voice. He activated the cards and we went back to the hotel. We were bugged a couple times about the presentation. Had a letter sent to our room on day 3 and then a phone call at 7am on day 5 which i did NOT appriciate. Otherwise nice hotel rooms but the customer service needs to improve alot. i would concid staying agian.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center, responded to this review, November 11, 2013
Thank you for your response. We understand you had certain frustrations during your stay. Please know that although you had certain issues, we are always looking for our guests to stay better. The key doors are a common issue however; we are working diligently on updating the key since they are very sensitive. We apologize if our staff was anything but courteous. We hope you allow us with the opportunity to exceed you expectations in the future.
Sincerely, Idalise
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virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2013

We had to travel to Kissimmee at the last minute for the funeral of my husbands mom. We drove and in route I called Westgate to see if they had anything available. They were able to put us at the Town Center. Everything was perfect. The room was beautiful. The view from our room was amazing. We are owners so we had access to many amenities, like paddle boats free of charge. Unfortunately we were not there for vacation but the next time we vacation, we will definitely stay there.

Room Tip: Ask for a newer room
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center, responded to this review, November 11, 2013
We value and appreciate your response. Please accept our deepest condolences for your loss. We are glad you found everything up to standards. We have tons of resort amenities and we hope you are able to enjoy them on your next visit. On behalf of the entire Westgate, we thank you and we look forward to having you soon! Sincerely, Idalise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Town Center

Address: 4000 Westgate Boulevard, Kissimmee, FL 34747
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 158 Hotels in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westgate Town Center 3*
Reservation Options:
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Also Known As:
Westgate Town Hotel Kissimmee

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