We arrived well after midnight. We had paid for the week in full and our credit card had already been charged but they would only book us in for one night and told us to return to the Welcome Center the next day. After getting our breakfast and groceries, we returned to find we were locked out of our room because we had failed to report to the Welcome Center by their deadline time of 10:00 a.m. Apparently lack of sleep and the necessity to eat is not their concern. It's no fun being locked out with a trolley of melting groceries, but with no other choice we went over to the Welcome Center where we waited nearly an hour to be served due to the long waits while they sold Disney Tickets to each person. I almost laughed when it was finally my turn and they still tried to sell me Disney Tickets even though I explained we were locked out. The front desk would not help at all - they said we had to wait it out at the Welcome Center.
When we checked out they explained this lock out is their "standard procedure". I'm not even sure it's legal to lock out people who have already paid in full! Westgate needs to learn they are supposedly in the "hospitality" industry. But they haven't got a clue - they told us we could have late check out but our room keys would not work after 10:00 a.m.
On the plus side - staff was actually quite friendly, there were plenty of clean towels and the rooms were decent and the lanai was large and well screened in. There's plenty to do for kids and the Swan paddle boats are fun too. We stayed in the 5200 which was nicer than the 5000 they tried to put us in at first. The pull out bed was in such bad shape it was laughable so we upgraded to a second bedroom ($169 more) where my daughter found a chicken bone on her carpet and the other double bed in her room had not been changed. Cleanliness was okay but not pristine by a long shot.
Wheelchair accessible parking was always full. Maybe they haven't noticed that there are LOTS of disabled people visiting. Their own staff often blocked entrances with their golf carts and time share carts.
6 air conditioners were below our balcony. We found the place to be quite aggravating.
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- Also Known As:
- Westgate Town Hotel Kissimmee