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“Good & not so good” 4 of 5 stars
Review of Holiday Inn Club Vacations Orlando - Orange Lake Resort

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Holiday Inn Club Vacations Orlando - Orange Lake Resort
3.5 of 5 Resort   |   8505 W. Irlo Bronson Memorial Hwy., Kissimmee, FL 34747   |  
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Ranked #17 of 160 Hotels in Kissimmee
Phoenix, Arizona
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good & not so good”
4 of 5 stars Reviewed September 30, 2013

We stayed at this resort from Sept. 22 to Sept 19 and had 2 units on the east side of the resort.
This is the second time we stayed in this resort via RCI as a time share vacation exchange, so it is a nice resort. Let's divide the review into 2 parts, the nice one and the not so nice one:

The nice side:
This resort is huge; you can drive inside the resort a few good miles. We are not golf players but it is probably a paradise resort for golfers. The hotel resort is actually inside a big golf resort so all is very green and well maintained. The units are big nice and do have all you will need for a family stay.
In our unit we had 2 bad rooms with 2 bath rooms, a large dining and leaving room and the kitchen was fully equipped. A small safe, washing and drying machine are also in the unit.
Each room had a TV (Old style in the rooms & flat screen in the leaving room.
Everything related to the unit is on the very positive side. The resort location is minutes from all the Walt Disney attractions and all the other central Florida attractions.

On the not so nice side:
about 5 years ago we visited this location and had real bad experience with what is called an introduction presentation to convince you to buy a time share unite. It was a real painful process which I will skip the details. This time we came in minded that we will skip upfront any request to participate in this painful presentation. Well, we managed to skip it but we were "forced" to participate in a pre-effort to get us into what they call a "VIP" one hour presentation.
I will describe the process we went trough which is very carefully planed to "by the way" get us into the presentation - when we checked in, the front desk lady advised us that we entitled to get a $20.00 voucher for each unit, we had 2 units so 2 vouchers of $ 20.00, Nice right,(not in reality). The front desk lady told us that in order to activate the voucher we need to go to Mr.... and he will do it for us. When we went to Mr .... he forwarded us to another individual and her we got started with a real pressing type welcome. We were pushed very hard and aggressively to participate in the "one hour" sale presentation in order to get all kind of "discounts" for the amenities in the resort. I will not get into the very detailed discussion but will mention only one that is really a shame for Holyday Inn. The resort has a nice pool with a nice water channel that you can float around slowly on an air tube. When we visited the resort a few years ago entering the pool was free but there was a fee to rent an air tube. This time during the "pre-presentation" we were told very clearly that getting into the pool will cost us over $50.00 (I do not remember the exact no.) but if we participate in the one hour presentation it will cost only $18.00 for each person (We were 7 so a $126.00 total cost). We asked twice, is the pool not free and the reply was, no it is not free anymore like in the past. After 4 days in the resort I got a phone call from a nice lady asking me if everything is OK and if we need anything. During our conversation I mentioned to here about the pool charge and she told us that getting in the pool is steel free the only cost is renting the air tubes. Well, we lost 4 days of using the pool.
By the way, the $20.00 voucher are only good if you use one of the charged amenities in the resort like the Mini golf and so on they are not good for food or anything ells to purchase in the resort shops. They were basically useless and meant mainly to get you into the "VIP" presentation. My suggestion to anyone who plane to be in this resort, skip the $20.00 voucher staff get your room keys and walk out so you will not have to go through this painful and very frustrating process.
We visited the resort via RCI but I am Platinum Holiday inn member so I have a personal message to Holiday Inn - Shame on you.

Room Tip: My suggestion to anyone who plane to be in this resort, skip the $20.00 voucher staff get your room...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations Orlando - Orange Lake Resort, responded to this review, October 9, 2013
Hello and thank you for taking the time to review your recent and past experience with us. We’re happy to hear that overall you enjoy your experience with our resorts and were able to relax and enjoy all of the amenities available. We’re disappointed to hear that your experience with our property presentations was not up to your vacation standards. Our property presentations are a great way to not only find out about vacation ownership, but also all of the amenities available around the resort. However, we want all of our guests to know that these tours are always 100% optional for our guests who are looking to find out more about a better way to vacation. We do offer compensation for our guests time when they do attend the presentation. We would love the opportunity to host you again in the future to show you how much fun vacationing with us can be.
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4,160 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Puerto Rico
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed September 30, 2013

OLR is a great place for a family with or without kids. Close to the parks, Walgreen, Target and I-4, make this place a perfect location for vacations. Love the pools and the accommodations. Rooms are big and stack with everything you need to feel at home. I am looking forward to my November trip (my third trip to OLR).

Room Tip: River Island is more crowed but closer to the lazy river. East Lake is prefect for people looking t...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations Orlando - Orange Lake Resort, responded to this review, October 9, 2013
Hi there and welcome home from your stay with us. Nothing makes us happier than hearing from our guests all about their stays with us. We always want our guests and owners to think of us as their home-away-from-home. You couldn't give us any higher compliment than a return stay and we can’t wait to see you again in November.
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Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 29, 2013

The first condo we were given was infested with millipeds so after we had every thing unpacked we had to pack everything and move.My daughter forgot a special cup in the cupboard so I went back in a half an hour later the cleaning crew was there but the cup wasn't and nobody saw it.The second condo the micro wave didn't work the ice maker didn't work the coffee maker didn't work.The screen door was cut right by lock so you had to make sure the inside door was locked.You don't get anything included you have to rent a tube to float around on or $10 to play a round of miniature golf.The thing that bothered me the most was the stink,it smelled like they spread cow manure everyday we were there.You couldn't sit outside at night or early in the morning and I like to sit on the patio and have my coffee in the morning.I really doubt we would ever stay there again.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations Orlando - Orange Lake Resort, responded to this review, October 9, 2013
Hello and thank you for taking the time to review your experience and stay with us. We appreciate hearing from all of our guests. We apologize that your accommodation and experience did not live up to your expectations. We always encourage our guests to let us know right away of any needs or issues that you encounter during your stay, as we want you to have the best vacations possible. In an attempt to find out more about your stay we have contacted you through private message. We would love the opportunity to hear from you.
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Port Deposit, Maryland
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed September 27, 2013

employees are not friendly to "outsiders" not happy about the cleaning people coming in to my condo room when they were just there 2 hours before to clean the room before we could get I there and they came in after we were I the room and went out to dinner. Myrtle Beach never does that!!!

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kettering, United Kingdom
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed September 26, 2013

Owners of timeshare here and it is the first visit since it became part of the IHG chain. The impetus seems to be directed towards new visitors and hotel guests rather than owners. The facilities are still very good, the golf courses are immaculately maintained but problems did occur. We had yobs banging on our bedroom windows at I o'clock in the morning. Golfers who couldn't count from 1 to 9 and just played the course in any order that suited them, not just one group either. On our appointment reviewing our timeshare holding we wanted to reduce our outgoing, i.e. reduce our yearly maintenance, the agent was totally disinterested and was more concerned with upgrading. In the end the presented a package that would have costed £174 a month for 10 years charging an interest rate of 15.5%. What didn't they understand about reduction? The general impression was they really didn't want to be bothered with long term owners. We had relatives arriving here on a hotel package late in the evening and arrived tired and stressed. Immediately on checking in they were being harassed to make an appointment with a timeshare agent early the next morning, this seems to indicate where the new management is putting their efforts. When the relatives got to their apartment there was no air conditioning and the room was stifling. When housekeeping was phoned they could not give a time when repairs could take place and when we said that we were owners it was found to be easier and quicker to re-room than to repair, response used to be under a hour. Eating in house has proved to be expensive when compared to the many diners surrounding Orange Lake. Finally a representative made an appointment to visit us to review our visit. We stayed in especially and guess what, no show - sums it all up really.

Room Tip: The apartments in East Village and River Island are the newest with North Village being the most cen...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations Orlando - Orange Lake Resort, responded to this review, October 9, 2013
Hello and thank you for taking the time to review your experience and stay with us. We appreciate hearing from all of our guests. We apologize that your accommodation and experience did not live up to your expectations. We always encourage our guests to let us know right away of any needs or issues that you encounter during your stay, as we want you to have the best vacations possible. In an attempt to find out more about your stay we have contacted you through private message. We would love the opportunity to hear from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeland, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 26, 2013

First timers at Orange Lake the staff was very friendly and helpful we asked what we can do on property we are not theme park people our sever Damaris suggested Comedy Night it was fun and a great value all you can eat buffet and a laugh out loudshow was a comedy magician my aunt was picked to go on stage was got lots of great photos. Thank you for a great night Orange Lake

Room Tip: try to be close to the pool bar
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Saint Paul, Minnesota
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 25, 2013

I recently had a wonderful stay at this resort. I wasn't in-town to head off to the theme parks, so I can't give any experiences about services related to same. But, I can give experience to the quality of the villa and some of the resort staff.

We stayed in a two bedroom villa. The villa was easy to find and once inside, I was pleasantly surprised. The outsides of the villa do not really match the inside. So, don't let the cover fool you! The inside was decorated nicely and roomy. The bedrooms were very large, as well as the common areas of the villa.

The pool was clean and fun. The restaurant by the pool was nice. There was a lady giving massages pool-side. I would say it was one of the best I've had in a long time! Wow! She did an amazing job!

The management interviewed us about our villa, as well. We told them a couple things (i.e. burnt-out light bulb, coffee pot broken). They fixed everything within 20 minutes. That is amazing service!

I would absolutely stay at this property again!

Room Tip: Ask to choose villa's by the pools. There aren't any sidewalks on the property, so you have...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley U, Guest Relations Manager at Holiday Inn Club Vacations Orlando - Orange Lake Resort, responded to this review, October 9, 2013
Hello and welcome home from your vacation stay with us. Nothing makes us happier than hearing how our guests spent their vacation time with us. We’re so pleased to have been able to play home-base to your Orlando theme park vacation. We appreciate you giving our staff the opportunity to address and needs that you encountered during your stay. Thank you for your recommendation and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Club Vacations Orlando - Orange Lake Resort

Address: 8505 W. Irlo Bronson Memorial Hwy., Kissimmee, FL 34747
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Kissimmee
#15 Romantic Hotel in Kissimmee
#17 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Club Vacations Orlando - Orange Lake Resort 3.5*
Number of rooms: 2478
Official Description (provided by the hotel):
Welcome to the Premiere Family Vacation Resort in Orlando The Holiday Inn Club Vacations Resort offers your family an unparalleled Florida vacation experience. Our Orange Lake Resort is next door to Walt Disney World Parks and Animal Kingdom. At our resort in Orlando you'll discover the wonders of a 12-acre Waterpark with a tropical lazy river 7 pools and an 80-acre lake with watersports. You can even watch your little ones dance in concert with a dancing fountain. Get a head start on the fun with your own personal attraction ticket concierge located in the lobby at check in. Our 1450-acre Orlando resort hotel offers each member of the family interactive activities like the Gatorland Alligator Show where you can meet a gator face-to-face 36 holes of fun at the West Village Putt-Putt Golf a bowling alley arcades and 54 holes of golf. What's more, we even provide a convenient shuttle to all our resorts activities. Our villas pamper you with the unexpected amenities like spa-inspired baths and fully equipped kitchens. Our deluxe Orlando resort provides a grocery shopping service nine restaurants and did we mention free parking and high-speed Internet access? Your perfect Florida vacation begins at Orange Lake Resort. ... more   less 
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Also Known As:
Holiday Inn Kissimmee
Orange Lake Resort And Country Club
Orange Lake Kissimmee
Orange Lake Resort Country Club
Kissimmee Holiday Inn
Orange Lake Country Club
Orange Lakes West Village
Orange Lake Resort Florida
Orange Lake West Village
Orange Lake Resort Orlando

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