The welcome was lovely, the staff were nice, the unit was clean and well equipped. I needed to use the phone so drove down to office to find out how it worked and complain about the jacuzzi within 30 minutes of arriving, I returned to the rental unit tried to call Miami but discovered that I needed a calling card the receptionist very kindly sent a card down to me, and the first of the staff to look at the jacuzzi!!
The bed was extremely hard, We were there for 4 days for the first 3 days I complained about the jacuzzi, it would not heat, the first time I was told it took an hour to heat the second time I was told it took 4 hours and the third time someone came and switched it off and took off the cover we had put on top to help it reach an acceptable temperature. I had changed my original booking to Encantada because it had a jacuzzi, the jacuzzi was a source of constant irritation, and I wish I had stayed with my original booking so that I would not have to complain constantly!! The last thing you want on a long weekend is to spend time complaining, and I really feel my complaint was not dealt with properly. I wanted everything for my daughter and partner to be perfect and this issue spoiled it for me.
A guide for the TV would have been very helpful.
- Official Description (provided by the hotel):
- Encantada Resort is a private community of recently built 2 and 3 bedroom townhouses. Resort facilities include two outdoor heated swimming pools , two out door jacuzzi's, playground, fishing dock, bar,restaurant, game room, fitness center, and much more. We are also located just 6 miles from Walt Disney World. ... more less
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- Also Known As:
- Encantada Resort Orlando Hotel Kissimmee