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“BOATMANS SOMBRERO VERY GOOD” 4 of 5 stars
Review of Sombrero Resort & Marina

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Sombrero Resort & Marina
2.0 of 5 Hotel   |   19 Sombrero Boulevard, Marathon, FL 33050 (Formerly Sombrero)   |  
Hotel amenities
Ranked #9 of 15 Hotels in Marathon
Runnemede, New Jersey
Top Contributor
69 reviews 69 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
41 helpful votes 41 helpful votes
“BOATMANS SOMBRERO VERY GOOD”
4 of 5 stars Reviewed May 10, 2013

The resort is off the beaten path. and hard to find.The front desk did not answer our calls.. Thank good ness for GPS. Once we found it, they had our room ready (GREAT ROOM ON TOP FLOOR RIGHT ON THE CANAL). The first morn there we saw a manatee swimming up the canal. THE NEXT MORN WE SAW A MOM AND BABY TAKING THE SAME PATH! The pool are was large enough with a tiki bar with barbeque/drink special. There was entertainment on the weekends. The suite had a separate bedroom and was big enough for 4. They cleaned it every other day/ We did cook in the suite often. THEY PROVIDE COOKING SUPPLIES AS WELL AS COMPLEMENTARY COFFEE.
1 NEGATIVE: It takes nagging front desk to get any addition items such asa coffee pot. BE PERSISTENT!

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, May 18, 2013
Dear Guest,

Happy to hear you found and enjoyed your stay and the visiting Manatees at the Sombrero Resort & Marina. We are the best kept secrets in the Keys.

Our pool and Tiki Bar are a constant source of enjoyment for our guests and the live entertainment on Friday and Saturday evenings from 6 PM to 9 PM is enjoyed by all.

I apologize for the difficulty you had in reaching our front desk. We have a front desk person with an hour overlap during peak check in times in an effort to keep our prices reasonable. There is always room for improvement and this is a key area for our focus along with a quicker response time for supplying our guests with requested items.

I am so pleased you enjoyed your stay with us at the Sombrero Resort & Marina. We are grateful for the positive feedback and equally grateful to you for identifying the areas where we may improve.

I hope you will visit us again soon.

Merri Chitty
Resort Manager
Sombrero Resort & Marina
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205 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Pensacola, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 8, 2013

Stayed four nights in condo at Sombrero. Found the personnel very friendly and guest friendly. Special kudos to Shirley the front desk manager. We had an AC issue in the front room. Did not effect the bedroom comfort as the one in the bedroom was excellent. We were given the choice to relocate as the broken AC required a part that needed to be ordered. Shirley offered a very fair reimbursement and had to go above and beyond with AARP Expedia to get that done. Appreciate her doing the right thing! We'll be back!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, May 18, 2013
Dear Guest,

Thank you much for the positive review. Shirley, Front Desk Manager, does go the extra mile to make sure our guests have an enjoyable experience at the Sombrero Resort & Marina. All of our staff is committed to providing excellent service to our new and returning guests.

I am especially happy the air conditioner in the bedroom was able to address your needs. This is an advantage of having two air conditioners per condo unit. The front air conditioner, in the room you stayed in, was replaced after the repair did not prove satisfactory. We did not want a short term fix; we wanted a long term solution.

We are now ready for your return. Hope to see you soon.

Merri Chitty
Resort Manager
Sombrero Resort & Marina
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East Hanover, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 30, 2013

My husband and I went to the Keys for our “Babymoon” and wanted to do nothing more than relax. We choose Marathon as our home base because it is an hour from Key Largo and hour and change to Key West. Pretty much in the middle of the keys. For fewer than 90.00 dollars a night we had everything we needed at the Sombrero. It was easy to find, located within a minute drive from the local Publix and Walgreens. Good note: It is also about a 3 minute drive to the beautiful Sombrero Beach. It was nice to have our choice every day of pool or beach. We were never bothered by staff/other guests nor had any other issues.

We stayed in a condo unit on the top floor that that was overlooking the channel. The unit was equipped with two AC units, a full kitchen, stove top/oven, microwave, coffee maker, some dishes and utensils. We were supplied with dish soap, sponges and dishtowels. With the grocery store so close I was happy to save money by making our own food for breakfast and lunch.

There is a living /common area and a bedroom that could be made private with a closing door. The bathroom was of an adequate size. We had two tvs, and a balcony that overlooked a tennis court. All in all we think it was a great find. The only two areas I was slightly disappointed in, was the balcony door was very sticky and we had to really force it to close. The other area was the TVs: here’s a hint: The TV comes on as loud static, use the TV buttons to go to channel 4, then the cable comes on. That took a little time to figure out.

As for the resort itself, it has a great pool! Very clean with plenty of lounge chairs. Along the pool area is a tiki bar that serves drinks and burgers. Please know there are full time residents here and it is their home, so be respectful.

I’ll be honest guys, it is not the Ritz. It’s a basic, simple place for people who want to kick back and chill. If you are looking for luxury or a party atmosphere by all means keep looking for that perfect hotel. On the other hand if you’re looking for a quiet efficacy in the middle of the Florida Keys, I would suggest the Sombrero Resort. And remember to relax! You’re in the Keys!!!!!!

Room Tip: Top floor, then you dont have to worry about hearing the people above you. And get a condo!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, May 4, 2013
Dear Guest,

We are happy you choose the Sombrero Resort & Marina for your "Babymoon" celebration. You found the Marathon, FL secret. Setting up at Sombrero Resort & Marina in Marathon gives our guests a great base to travel the Keys. Our reasonable pricing make the offering a win-win.

We are doing our "Spring Cleaning" and part of the process along with deep cleaning each unit is the maintenance of issues such as the sliding glass door and resetting the TV's.

We take great pride in making sure our guest have a marvelous vacation experience. It is good to hear your experience was such a positive one.

We appreciate your positive review and hope you return soon.

Merri Chitty
Resort Manager
Sombrero Resort & Marina
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Kingsville, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 17, 2013

Great place, great Tiki Bar, nice people This place is trying to stay afloat and is giving good value and you could probably not get closer to the beach etc. Other places are still trying to get the "Florida Keys" top prices for this area.

Room Tip: over looking boats & harbor is neat
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, April 21, 2013
Dear Guest,

Thank you for your kind words. The Sombrero Resort & Marina Team wants to make each guest experience a positive one. I am happy we succeeded with your recent visit.

As you mentioned, the Sombrero Beach, a beautiful beaches in the Keys is a short distance away as is the Crane Point Museum, Dolphin Research Center and The Turtle Hospital. We believe that Marathon, FL is the adventure capital of the Florida Keys with the many activities including all kinds of water sports from boating and fishing to snorkeling and scuba diving.

We do strive to provide a good affordable value for those wanting the "Keys" experience and the entire staff is happy you enjoyed your stay. We hope to see you again on your next trip to the Florida Keys.

Sincerely,
Merri Chitty
Resort Manager
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SANFORD
Top Contributor
74 reviews 74 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 8, 2013

The outside needs an update but the lobby area was nice. The boys like the pool. Everyday there was people sitting outside around the pool and at the bar area. Parking was good but the elevator didn't work in our building but you could use the other one just a little longer walk. We stayed for a week. Rooms were spacious but outdated. They needed to check the rooms for broken dishes and patio chairs. Everything worked which considering how old things were it was quite surprising. The shower was hot, they had a coffee maker, provided the coffee and the air conditioning worked well. The internet signal didn't reach to the last building but I took my lap top to the pool area and it worked fine. The price and convenient location for getting to the free Sombrero beach down the road and several stores within walking distance worked well for our family of four. The Dolphin Research Center, the Turtle Hospital and the Crane Point Nature Center arel located close to the resort. The location is on the canal so there were many beautiful boats. One night five manatees were swimming in the canal and one came up to the wall which was quite a treat for our sons!

Room Tip: The three buildings on the east side of the property faces the canal.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, April 15, 2013
Dear Guest,

Thank you for reviewing the Sombrero Resort & Marina. I am glad you noticed our nice Lobby area. The pool and the Tiki Bar are great gathering places and I am pleased your boys enjoyed our pool.

I am sorry the elevator was out of order, it is being repaired. The Housekeeping Staff are thoroughly inspecting the units to replace broken dishes and patio chairs.

I do apologize the Internet signal was not at maximum strength. I am glad you were able to gain access by the pool area.

As you mention, the Sombrero Resort & Marina is conveniently to Publix, Walgreens, Crane Point Nature Center, K-Mart and Bank of America. The Dolphin Research Center and the Turtle Hospital are well worth the short drive. It is amazing how the dedicated staff at these facilities take care of the Cranes, Dolphins and Turtles entrusted to them.

Thank you again for your feedback. I hope to see you and your family again soon.

Merri Chitty
Resort Manager
Sombrero Resort Manager
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Cape May, New Jersey
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed April 4, 2013

We booked and prepaid for one night at this place. First of all the title totally misrepresents the place. By no stretch of the imagination should it be calling itself a resort and charging a fee. When we arrived the check in location was locked even though it was during regular hours but I called and someone came right over. He checked us in and showed us how to drive to the building we were scheduled to be in .. it was located around back and was separate from the main building. We asked if there was another room available but told the place was sold out. That was not true as evidenced by the number of cars at the location. We drove around and before even getting out of the car could see the very run down look of the steps and outside of the building. Upon entering, the room which was supposed to be a sitting room and included an old couch and chair and a kitchen table and chairs but on the wall were two old wooden headboards which were still screwed into the wall and the couch was in front of them. Everything looked so dirty I was afraid to sit anywhere except for a wooden kitchen chair. There was a walkthrough to the bedroom and that room did not have a smoke detector or sprinkler in it. There was also water damage to the ceilings. We stayed and got some rest but got up and out very early the next morning. I would not recommend anyone stay there

Room Tip: I did not see the rooms in the main building but perhaps they were in better shape. The outside bui...
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, April 6, 2013
Dear Joanne,

Thank you for the comments that you have shared with us. I am sorry that we did not meet your expectations.

Our regular hours are from 8 AM until 9 PM, Monday through Saturday and from 8 AM until 5 PM on Sunday. We provide on-call check in service for after hours check ins. If the Front Desk Agent was away from the office, the staff member may have stepped out for a moment to check the Resort bathrooms located by the pool used by our guests and boaters. After the housekeeping staff leaves for the day, the Front Desk Agents and our Bartenders assist in making sure the bathrooms are supplied with necessary products.

You indicated you requested another room. I assure you, had another room been available, our Front Desk Agent would have moved you. During the Season we have been very busy and referred many interested parties to other hotels. We have many extra parking spaces in the overflow lots for the Tiki Bar, Restaurant, Tennis Courts and the boat trailers as we have a 54 slip Marina on site.

The Maintenance and Housekeeping staff are working to improve the Villas and the Sombrero Resort & Marina.

We are working hard to regain your confidence. Please give us another opportunity to earn your patronage.

Merri Chitty
Resort Manager
Sombrero Resort
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Dunedin, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 1, 2013

Disappointed to say the least. The couch cushions were torn and looked dirty, the smoke detector was placed with exposed wires, cabinet doors were warped due to the heat of the oven, no heat in the room, 1 remote for 2 outdated TVs. I can go on…

Room Tip: Book at Breezy Palms in Islamorada! Beautiful location, great staff!
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, April 6, 2013
Dear Suzi,

Thank you for taking the time to share your experience with us Please accept my apologies that your experience was not a positive one. I am working with both our Maintenance and Housekeeping personnel to make all necessary repairs on the smoke detector, wires, cabinet doors and additional remote.

Our goal is for all our guests to have a great experience and I hope you will give us another opportunity to gain your trust.
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Additional Information about Sombrero Resort & Marina

Address: 19 Sombrero Boulevard, Marathon, FL 33050 (Formerly Sombrero)
Location: United States > Florida > Florida Keys > Marathon
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #9 of 15 Hotels in Marathon
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Sombrero Resort & Marina 2*
Number of rooms: 41
Reservation Options:
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Also Known As:
Boatman_s Sombrero Resort & Marina Hotel Marathon
Boatman_s Sombrero Resort And Marina
Marathon Key Sombrero Hotel
Marathon Key Sombrero Resort & Lighthouse Marina
Sombrero Hotel

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