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“Good location” 4 of 5 stars
Review of The Holiday Inn Express & Suites Marathon

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The Holiday Inn Express & Suites Marathon
2.5 of 5 Hotel   |   13201 Overseas Highway, MM 54, Marathon, FL 33050   |  
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Ranked #3 of 15 Hotels in Marathon
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Good location”
4 of 5 stars Reviewed January 15, 2014 via mobile

We stayed at this hotel as a base to look round the keys. It is modern and clean. The staff are helpful and the facilities are good. It is only 1.5hrs to drive to key west and a must is the dolphin research centre in marathon. I would recommend this hotel as a base to tour around the keys.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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937 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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Pershore, United Kingdom
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 11, 2014

Great location, good services and excellent value for money, the food was basic but the restaurant next door Catch 53 is fantastic.
The room was a good size and the staff were great.
Would recommend for a family use, but not very good for couples.

Room Tip: Overall V Good, especially for the money, good but not brilliant.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 11, 2014

Nice Hotel with Pool and breakfast included. We stayed here two nights, and is was very crowdy at breakfast time. The second time we actually did not manage to find a place to sit during breakfast, in spite that we waited almost half an hour. also very crowdy at the buffet. The rooms was nice and big, but lacked fridge and microwave. It was also vet badly insulated between the rooms and we could here the neigbour when they talked in their room. The Hotel did not have a laundry which was very inconvenient for us. the staff was friendly and helpful. We was a bit suprised of the lack of cleaning in the corridors. All in all a Ok Hotel for a night or two. For longer stay we would not reccomend this Hotel due to the lack of laundry and the badly insulated rooms.

Room Tip: Try to get a top floor, end of the corridor room, to avoid listen in to the neighbours conversation.
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy B, Director of Sales at The Holiday Inn Express & Suites Marathon, responded to this review, January 14, 2014
Dear Valued Guest,

Thank you for writing a review about your stay. We were disappointed to see some of your comments. I have sent your comments to the appropriate departments so that they may fix these issues.

We do hope that we have the opportunity to see you again in the future, so that you can see that we are listening! Our Guests prospective is very important to us. If you ever do plan another trip in the future, please reach out to myself or one of our other managers, so that we may assist in make your stay a pleasant one!

Sincerely,
Nancy Bennett
Sales/Marketing Manager
Holiday Inn Express & Suites Marathon
13201 Overseas Highway
Marathon, Florida 33050
Phone:305.289.0222
Fax: 305.743.5460
nbennett@spottswood.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muskoka Lakes, Canada
Top Contributor
184 reviews 184 reviews
67 hotel reviews
Reviews in 89 cities Reviews in 89 cities
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed January 10, 2014

Let me say first off that the rooml, building and grounds were just fine. Having stayed at many HI express this one did not meet my expectations of what i am used to.
Here are my few (albeit minor complaints)
When I got to my room I discovered NO fridge or micro. I was told at the office that only suites have them and others are on first come basis. Since I was travelling alone I did not require a suite. Also it seem to me that a hotel located in this environment (HOT) would have a fridge in every room. I managed to one for my second night.

The telephone system created another problem. I received one phone call from Canada and then for the next day and a half I was not receiving calls. Calls were being directed to voice mail were they disappeared. I mentioned this problem and it took 12 hours to have someone come to my room and agree that there was a problem and they would have to contact their provider.


It also seems strange that for such a large hotel there is only one elevator and it is at the extreme end of the hallway.

Breakfast, pool, wifi were all good.

  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy B, Director of Sales at The Holiday Inn Express & Suites Marathon, responded to this review, January 14, 2014
Dear Guest,

We were sorry to hear that you had found our hotel to be not up to par. Unfortunately, the hotel was not designed to have refrigerators and microwaves in all of the rooms - Good news, we are listening, and we are adding more refrigerators little by little. Just today, I saw more refrigerators arriving!
Thank you very much for staying with us and we do hope to have the opportunity to host your stay in the future, so that you can see that All of your comments are valued!

Sincerely,

The Holiday Inn Express & Suites, marathon, FL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Wyoming
Top Contributor
172 reviews 172 reviews
34 hotel reviews
Reviews in 83 cities Reviews in 83 cities
170 helpful votes 170 helpful votes
4 of 5 stars Reviewed January 10, 2014

We had a double queen for four people. The room was normal, nice, like you would expect at every other Holiday Inn Express.

Breakfast was good. Breakfast Lady seemed very stressed the four mornings, but that could have been from having a constant stream of people there. It was crazy busy.

The only real negative thing was how dirty the carpet was in the room. When we eat breakfast in our room like we do in most motels (and we travel A LOT...), it happens sometimes that our younger son spills some yogurt on the floor - no problem because I watch them and clean it up immediately. When I washed the floor here with the towel, hot water and soap, the towel was BLACK afterwards. That has never happened to me before and was quite disgusting.

The location of the HI is very good, right at the Overseas Hwy, and Marathon is a good spot to explore the Keys from anyway. So we would probably stay here again.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 5, 2014

The location, value, comfort, and breakfast are all very good. However, the house keeping service is very poor. We stayed there three nights. After the first night we left our room around 10 AM and returned at 6 PM, but our room still hadn't been cleaned. We had no clean towels to take showers so we called the front desk and asked for four bath towels. After a long wait housekeeping finally showed up with two towels for our family of four. We called again for more towels, but the desk clerk seemed annoyed and never had the towels sent to our room. On the second day we left the room even earlier, at 9 AM, and returned at 4:30 PM and - same thing - our room was again not cleaned! Three night stay without a house keeping service!

In addition, it's lightly constructed. You can hear people talking and kids running around, specially in the early morning.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy B, Director of Sales at The Holiday Inn Express & Suites Marathon, responded to this review, January 9, 2014
Dear d D,

Thank you for writing a review. We were so disappointed ourselves to read your review!
WE apologize for falling short in such a critical department in our hotel. Although, they do have a very big job, it is most important that they do it well! We appreciate that you did take the time to let us know that there was a problem, and we will do everything that we can to make certain that incidences like this are not typical. Please, in the future, ask to speak with a "manager on duty", as our job is to assist in any way that we can to make your stay a nice relaxing one as our guest.

If we ever have the opportunity to have you as a guest again, please reach out to us and let us know that you are planning a trip so that we may assist in making the experience a great one!

Sincerely,
Nancy Bennett
Sales/Marketing Manager
Holiday Inn Express & Suites Marathon
13201 Overseas Highway
Marathon, Florida 33050
Phone:305.289.0222
Fax: 305.743.5460
nbennett@spottswood.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 5, 2014

On the spur of the moment, when we couldn't get a New Year's night reservation in Key West (where we had reservations for the rest of the week) we decided to see what was available a little north of there and found this Holiday Inn Express. We were delighted with what we found! Really nice hotel, friendly people, comfortable room, great beds - definitely more upscale than I remember this brand being when it started. Good "free" breakfast, reasonable rate. And they have a pool (which we didn't use). First time to stop in Marathon, and we were quite impressed!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Holiday Inn Express & Suites Marathon

Address: 13201 Overseas Highway, MM 54, Marathon, FL 33050
Phone Number:
Location: United States > Florida > Florida Keys > Marathon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 15 Hotels in Marathon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Holiday Inn Express & Suites Marathon 2.5*
Number of rooms: 113
Official Description (provided by the hotel):
We invite you for a fun-loving tropical vacation at the Holiday Inn Express & Suites in the fabulous Florida Keys. Stay with us for fun in the sun and the convenience of local businesses, the Florida Keys Marathon Airport (MTH), and local island attractions. Our hotel is pet-friendly and 100% smoke free.The Holiday Inn Express & Suites Marathon is located in the heart of the Florida Keys; a short drive from Key West. ... more   less 
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Also Known As:
The Holiday Inn Express & Suites Marathon Hotel Marathon
The Holiday Inn Express And Suites Marathon
Holiday Inn Marathon
Marathon Holiday Inn

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