Based on the reviews, I had pretty high expectations. I would frankly not stay here again. Our room was extremely tiny, to the point of being uncomfortable. There was not room for nightstands so glasses, etc. had to go on the floor. We were there during a cold snap, and just about froze with no blanket on the bed, plus no phone to call for one. The next day I mentioned that a blanket would have been nice, or even a space heater. I was told that "we don't use heat anywhere in Florida." Well, I have a home in Florida and I can guarantee that's not true! The attitude just sort of rubbed me the wrong way. The grounds, pool, and waterfront are nice. Shortly after we arrived we sat in lawn chairs near the ocean, trying to soak up a little sunshine on an otherwise cool day. We were shocked when an a groundskeeper turned on the sprinkler in our vicinity and we got wet. To his credit he seemed to feel bad. So, after I changed, I tried sitting in the sun on our little sheltered patio, but another groundskeeper decided it was time to use the leaf blower in my immediate vicinity. After getting covered with dirt and dust, I went inside the room pretty fed up. Chalk it up to just a bad time overall. I'm only rating this average because so many others think it's wonderful. I just don't get it.
Avoid room 8.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am so sorry to here you were not 100% satisfied with your stay however we do appreciate
the positive comments about the property and have taken your complaint about the lawn equipment to our manager and have decided to run equipment a specific times.
next I would also like to apologize about the heater we were not prepared for the record breaking cold and I have now personally supplied space heaters which will be provided when needed. I hope not soon it was 81 today!!! :))))
Lastly about your room, you were a same day walk in call in booking in our busiest time of year in which we only had 2 rooms available yours and another costlier room, you opted for our most economical room which by the way still faces the ocean, however during a cold and rainy day I understand being in a smaller room would not be a very good situation. there is someone at the front desk at all times and if you would have come to us I am confident we would have addressed the issues and been able to resolve them to your satisfaction. I really encourage you to come back on a warmer week I am sure you will then see what others are so pleased about when staying with us. Thank you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.