I arranged to have a group of 20 close friends and family (several small kids) stay over the weekend (31May-2Jun). My wife cut her foot on a metal strip covering the bottom of the exterior front door. She required an X-ray, tetanus shot, and antibiotics at a Broward ER. Prior to check out I informed the front desk and showed them photos. I was met with indifference by Bill.. He told me to contact Sherri, the manager on Monday. I called Sherri who didn’t work till Tues evening. I spoke with her and re-explained the incident. She said Mark the owner would handle this. I asked for his last name or contact information. She refused to give me his contact information and gave me the wrong last name, Dirkowitz (I made her spell it). I also asked for the name of the Management company that actually owns the hotel. At first she did not know it off hand (The Manager). I had to tell her where I saw it displayed at their front desk. After being put on hold twice she eventually “found it” ESQUIRE MANAGEMENT INC. I checked via the internet and found the owner to be Mark P. DERKOVITZ. It’s been 4 days since the incident without so much as a follow up call. I really wanted to just see how they would handle this situation. I wasn’t specifically looking for financial compensation, simply accountability and a little customer service. This has all but ruined my experience with this hotel which was a shame since our groups overall stay was not horrible (except for a consistently leaky/overflowing toilet in room 302). I realize it’s the Keys and island life is a bit more relaxed). I do expect an owner of a customer service based business to be more receptive to legitimate guest issues. Enjoy the continental breakfast (granola bars, coffee, and dry cereal = resort fee). Check out Trip advisor for other comments. And good luck if you have any issues.
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- Also Known As:
- Days Inn & Suites Islamorada Hotel Islamorada
- Days Inn And Suites Islamorada
- Days Inn Hotel Islamorada
- Days Inn Islamorada
- Islamorada Days Inn