From the 70s look as you drive in, to the rubble in the way as you are driving through a very narrow passage way to get to your "poolside villa" the place is a total put-off!! The very dirty front entrance to the room looks like it hasn't been cleaned since the 70s, the old and dirty fridge in the room looks like it's been around since the 70s, and the description of "villa" is the greatest misuse of the word in the history of the word VILLA. And the room being near the pool is laughable when you can't even see the pool from the room window. But it gets worse...when my daughter went to take a shower that evening and she was closing the shower curtain one side fell on her, and as she was thrown off balance she slipped on the very slippery tub--surely from years of inadequate cleaning--and the other side of the curtain fell on her as she fell down onto the tub. We ran to the shower and found that by a miracle she was okay. When we tried calling the front desk we noticed there were no phones in the room!! So I called on my cell phone, and for the next 20 minutes the phone rang with no answer. Finally the person that picked up said he couldn't come now because he was the only one on duty, but he would try to come to our room as soon as he could, and he would try to help us but that there was no one in maintenance available to fix the curtain. One hour passed, and since no one showed up I called again. I told the attendant that it was getting late and we needed to get to bed so we needed someone to come take a look very soon, and if this could not be fixed we would need extra towels because the floor in the bathroom was going to get very wet? He still said he couldn't come because he was the only one at the front desk, so I told him that I would go to the front desk to get the towels myself, but he said he couldn't give us towels because the laundry room was locked and he could not leave the front to unlock it but that he would try to get to our room right away. We waited for another 15 minutes and he finally showed up with some towels. He took a look at the shower curtain and said there was nothing he could do until the morning maintenance man came in. In the morning no one showed up to fix anything and we had to once again take showers in a bathroom devoid of a shower curtain. But this wasn't the worst thing it got much worse... when we checked out the manager-owner told us that we had broken the shower curtain and we were responsible for the cost of fixing it even though we explained exactly what had happened and that the evidence was in the room...On the side of the shower curtain that first came down the screws just came right out, the holes where the screws went in were clearly round, not ragged, and visibly just loose, but on the other side a small piece of tile broke off as my daughter lost her balance and she instinctively grabbed the curtain as it was coming down on her. But he insisted he was charging us for the damage. I was outraged because not only were we not responsible but my daughter could have gotten REALLY hurt, and we had to take showers under embarrassing and deplorable conditions. The shower curtain came down because of VERY POOR MAINTENANCE. I was livid that he would dare to treat us this way by pouring salt in the already bleeding wound! But my husband paid because we wanted to leave, but he wrote on the agreement that we were disputing this particular charge!! I contacted the hotel chain corporate office and I am now waiting for a response from them!! As I left the premises another family said they would be complaining about this hotel as well.
Stay in this place at your own peril!!!!!
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- Also Known As:
- Days Inn And Suites Islamorada
- Days Inn & Suites Islamorada Hotel Islamorada
- Days Inn Hotel Islamorada
- Days Inn Islamorada
- Islamorada Days Inn