We spent a week at the resort in late Feb. Had been planning this trip several months and were really looking forward to it. We booked an oceanfront room in the main lodge and as other reviewers have described, it was beautiful. Had this fantastic bowl shaped tub (as seen in the resort's advertising) on the balcony and we were so looking forward to spending time there. Unfortunately, we discovered our first evening as we anticipated a glass of wine and some moonlight, the hot water didn't work. We made the front desk aware on our second day and they said they'd have engineering look into it- same response we got on day 3, day 4 ( different lady working the front desk responded to my complaint with "Oh yeah, I think the people in that room last week said the same thing" ) and finally on day 5 by taking the time to wait at the concierge's desk on someone from engineering to meet me and by staying in the room the 1/2 hour it took to fix, we finally had hot water and could enjoy the tub. No apologies or offers from the management. Just a little thing, but for the price we paid to have the amenities of that room it would have been nice to do more than just look at!!
But, on to the rest of the folks working there. There is clearly a tremendous amount of pride on the part of folks working in other areas of the hotel. I agree with the reviewer who said a lot of new employees and they are still finding their way (only one bad lunch experience with slow service- but no hurry-no worry!) Having said that, I would add that Matty, one of the bartenders, got more done for us in response to observations/comments we had that anyone at the front desk. One shining example, my husband had a dental emergency while we were there and when he asked the concierge for assistance, she printed off a list of dentists in the area and handed him the sheet. We went to lunch and Matty was working the bar- he not only reviewed the list with us, but got on the phone, arranged the appointment, got the transportation covered and did it in less than 10 minutes! What a guy- we hadn't even asked for his help, he just overheard us discussing the issue. The service people went out of their way to be of assistance, from the bartenders, the maitre'd, housekeeping etc., so I'm sure with time and experience (hopefully the front desk will improve) and the resort as a whole will be exceptional.
- Official Description (provided by the hotel):
- The "Queen of the Florida Keys", Cheeca Lodge & Spa, an exclusive hideaway for generations of celebrities, business leaders and U.S. Presidents. Set on 27 private oceanfront acres in Islamorada, Cheeca – reopening Dec. 15 - is has been constructed with its original porte-cochere entrance, traditional Florida Keys architecture, chic West Indies décor, and spirited tradition of “barefoot elegance” -- a term coined at Cheeca – all intact. Along with a new Lobby Bar. Cheeca will boast two distinctive restaurants - Nikai Sushi Bar offering the Florida Keys’ freshest sushi, Asian-inspired fare and a unique selection of Japanese sake and wine, and Atlantic’s Edge with a seasonal fine-dining menu of fresh local seafood, prime steaks and organic local produce. The new Cheeca Lodge & Spa will also feature 2,400 square-feet of new retail shops with a Cheeca Signature store featuring Tommy Bahama products. An expanded roster of activities will include on-property flats boats with seasoned local guides for backcountry fishing, sightseeing, eco-tours, kiteboarding, and a junior angler program for teens.The resort’s signature features – classic 525’ wooden fishing pier, tropical gardens, crossing palms archway, saltwater snorkeling lagoon, nature trails, Tahitian-style Spa Lagoon, spectacular purple sunsets, secluded white sand beaches, Jack Nicklaus-designed golf course, Camp Cheeca children’s environmental activity program, and access to world-class sportfishing – will remain intact.Located just 90 minutes south of Miami International Airport in the Florida Keys, Cheeca Lodge & Spa is just a few hours by air or drive from major East Coast U.S. and Canadian cities. ... more less
- Reservation Options:
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- Also Known As:
- Cheeca Hotel Islamorada
- Cheeca Resort Islamorada
- Cheeca Lodge Florida
- Cheeca Lodge And Spa
- Cheeca Lodge Islamorada
- Cheeca Lodge Spa