We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointed” 2 of 5 stars
Review of Cheeca Lodge & Spa

Save Saved
You added Cheeca Lodge & Spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Cheeca Lodge & Spa
4.0 of 5 Resort   |   81801 Overseas Highway, Mile Marker 82, Islamorada, FL 33036   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Ranked #7 of 20 hotels in Islamorada
Newman, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Disappointed”
2 of 5 stars Reviewed September 17, 2013

We were very disappointed in this "resort". The buildings badly need renovating as the whole complex has a run down look. Although the beds were comfortable, our room was dark and frankly quite uninviting. The door to the refrigerator was broken and although we reported ithis, nothing was done. The "beach" was non existent and did not tempt us to linger. For the price we paid, we would have been wiser to pick another place to stay.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this review, September 25, 2013
We were very disappointed to hear that our resort did not meet your expectations. We apologize for the issue with your refrigerator door. Cheeca’s beach is typical of any beach in the Florida Keys, which are a string of tiny islands comprised of ancient coral rock. The only living coral reef in the continental U.S. is located just off our shores. The reef is surrounded by crystal clear waters and creates spectacular fishing, snorkeling and diving adventures, but it also prevents surf-like waves from reaching our shores. We are so sorry you were disappointed, and appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,518 people have reviewed this hotel

Traveler rating
    737
    401
    214
    100
    66
See reviews for
462
765
16
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (479)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 17, 2013

This hotel was recommended to me by my friend's parents and it did not disappoint! Driving up to the resort, it looks as though you're entering a tropical rainforest. It's as beautiful as the all inclusives we've stayed at in the Caribbean and Mexico. We arrived early, so they valet parked our car and the desk clerk took our number to let us know when our room would be ready. We changed into swimsuits and went out to sit on the beach. As soon as we walked over to the chairs, one of the staff was right there with clean towels for us offering us drinks. The room took a bit longer to be ready than expected, so the hotel offered us a free dinner for that evening. The rooms were clean, elegant and BEAUTIFUL. They really do cover every detail, from the solid wood furniture so the rattan ceiling fan. Beds were very comfortable as well. When we left our room, it had just started to rain--one of the staff happened to be working near our buliding and offered to drive us to the restaurant on his golf cart so we would stay dry! We ate at the steakhouse and the food was amazing and service was excellent. The next day we played tennis and then sat by the adult pool for a while, which was very nice and peaceful. We received the same excellent service by the pool that we did at the beach the day before and when we told the staff that we had planned to head over to the beach, they let us know that our chairs from the day before would be ready with towels and they were. We had planned to eat outside of the resort that night, but since it was a Monday and not the peak season, pretty much all of the restaurants were closed, so we decided to stay and eat at the Italian restaurant and it was just as delicious as the steakhouse. We had the tomato and burata appetizer and short rib ravioli and tortellini entrees. Everything was so flavorful! Who would have thought you could get some excellent Italian food in the Keys ;) We didn't want to leave and would definitely stay again if we return to the keys. Just from driving around the area and seeing the outside of the other hotels, you can tell that none of the others compare to the Cheeca--so glad we stayed there!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this review, September 25, 2013
Thank you so much for your wonderful review! It is truly rewarding to hear so many nice comments about our resort, our grounds, our restaurants and especially, our service. It sounds like you had a terrific time, here, that is fantastic. We are delighted that you stayed here, and we wish you didn’t have to leave, either! Please make plans to come back again soon; we will have your beach chairs and towels ready.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fargo
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2013

My wife and I visited the Cheeca Lodge and Spa for the first time on September 12, 2013. We spent four nights in room 216 in the main lodge. We did our research and chose Cheeca comparing it to other local and regional luxury resorts for it's proximity to the ocean, recent renovations, comparable affordability and amenities. The view from our room was amazing. To be treated to the blue waters of the Caribbean in the U.S. was a real treat, it exceeded our expectations. You pay for the view. We found the prices to be reasonable for the level of accommodations. The staff did an outstanding job and were very attentive. We enjoyed the family pool, use of the spa, pitch and putt golf and excellent dining. Our favorite menu it was the fish tacos. You can get on the bar and pool menu until 5:00 p.m.. They are delicious. Thanks Cheeca for a great vacation. We will be back.

Room Tip: Room 216 was amazing. Everything in the main lodge is very close to the pool and spa.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this review, September 25, 2013
You are most welcome, and thank you for this amazing review! It’s so nice to hear that we exceeded your expectations, and that you thoroughly enjoyed your room, pool, spa, golf course and excellent dining. It sounds like you had a truly memorable vacation, and we cannot wait for you to return. Thanks again for writing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Worth, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 15, 2013 via mobile

Have been here 2 previous times and very much enjoyed it! Rooms are luxurious as is the view! This visit we chose not to eat at the resort, but seek out the "hidden gems". Tons of delicious food to be had off premises, and much less costly. Location is wonderful!

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this review, October 5, 2013
We are thrilled that you were back for a third visit, and greatly appreciate your compliments about our rooms and location. Thank you so much for writing, and please come back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmont, New York, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 15, 2013

If you want a serene and comforting place to stay for vacation in the Florida Keys, stay at Cheeca Lodge in Islamorada Key. Our room was a premiere oceanfront suite - and very much satisfied with it. After a long day of activities from sunbathing, snorkeling, paddle boarding, sailing, or just a swim in the pool, there is nothing like soaking in an open-air tub with a breath taking oceanfront view. The staff was very helpful and courteous. If you are looking good food, there are three resturants in the facility that will satisfy your taste buds. During bad weather, i didn't mind staying in our comfortable room, getting room service, and just relaxing for the rest of the day.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this review, September 25, 2013
Wow! What a great review. We are delighted you enjoyed your room, and that you took full advantage of the plethora of exhilarating and relaxing things to do here at Cheeca. That’s just wonderful. Your comments were serene and comforting to us, and we thank you for writing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2013

A deal from Groupon is why my friend and I decided to drive down to the Keys, we live in Boca Raton/Delray Beach. The price was a real bargain at $301 total for a 2 night stay (plus $20 resort fee each day). The room was their least expensive room of course and we were a bit skeptical of how it would be. And we were delightfully pleased. The resort itself is huge, beautifully landscaped with tropical foliage and palms, our room is called a resort view room and is situated by the tennis courts in a 3 story building with 8 units on each of two floors, you park underneath the units and there is a elevator to the 2nd and 3rd floor. We requested 2 queen beds, and our room had a gorgeous bathroom and great balcony with comfy chairs and a view of a lagoon and more palms, like being in the middle of a rainforest. Much to my relief I could call the bell desk and within minutes a golf cart would drive to our building and take us to the beach and pool area as it's a long walk if you have mobility problems as I do. There are 3 pools, one by the beach, an adult pool situated in a secluded tropical area and a lap pool in the spa. The downside is a "resort fee" of $40 a day (we paid $20 with the Groupon rate) but this includes "free" valet or self parking, tennis court and pitch & putt golf course equipment, bicycles, DVD movies, kayaks, fishing rods, wifi in rooms, bottled water in rooms, newspaper and transportation to any restaurant within 2 miles! So for a family who loves sports, this seems like a steal deal. Everyone from the front desk at check-in (glass of champagne offered) to the bellmen who shuttled us to/from the beach could not have been more helpful and informative, aiming to please. I suggest calling the resort to get a site plan sent to you so you can see where all the rooms and other amenities are located as well as the many activities covered by the resort fee. A delicious club sandwich and draft at the tiki bar cost me $25 with tip, dining in their restaurants is quite expensive but there are dozens of restaurants in the area, several in walking distance, that have great food and drinks at much lower prices. It's definitely a high end resort and you get what you pay for!

Room Tip: Room 707 was our room
See more room tips
  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this review, September 25, 2013
Thank you for your delightful review! It’s nice to hear you had such a wonderful time here, and enjoyed your lagoon-view room and all the other amenities and activities we have to offer. We also appreciate you compliments about our tropical gardens and our friendly, helpful staff. Cheeca does offer a variety of promotions and deals during the summer, and we are glad you were able to take advantage of one. Please come back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 6, 2013

The Cheeca Lodge & Spa is simply beautiful. The entire main lodge was re-built following a devastating fire in 2009. Our room was an ocean front room in the main lodge and it was absolutely beautiful. The room was quite large, the bathroom was spectacular - tub is outside on the balcony making for some beautiful a.m. and p.m. soaking. The amenities were great and the service was stellar. Only complaints were that there were no in-room movies - but if that's all there is to complain about ...

Room Tip: I recommend the ocean front rooms in the main lodge
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this review, September 10, 2013
We thank you for your beautiful review! We are very happy you enjoyed your stay here. The next time you visit, please check out our wide selection of complimentary DVD movie rentals that are available in the Activities Center. DVD rentals are included in our resort fee. Thanks for writing, and we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Cheeca Lodge & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cheeca Lodge & Spa

Address: 81801 Overseas Highway, Mile Marker 82, Islamorada, FL 33036
Phone Number:
Location: United States > Florida > Florida Keys > Islamorada
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Islamorada
#5 On the Beach Hotel in Islamorada
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cheeca Lodge & Spa 4*
Official Description (provided by the hotel):
The "Queen of the Florida Keys", Cheeca Lodge & Spa, an exclusive hideaway for generations of celebrities, business leaders and U.S. Presidents. Set on 27 private oceanfront acres in Islamorada, Cheeca – reopening Dec. 15 - is has been constructed with its original porte-cochere entrance, traditional Florida Keys architecture, chic West Indies décor, and spirited tradition of “barefoot elegance” -- a term coined at Cheeca – all intact. Along with a new Lobby Bar. Cheeca will boast two distinctive restaurants - Nikai Sushi Bar offering the Florida Keys’ freshest sushi, Asian-inspired fare and a unique selection of Japanese sake and wine, and Atlantic’s Edge with a seasonal fine-dining menu of fresh local seafood, prime steaks and organic local produce. The new Cheeca Lodge & Spa will also feature 2,400 square-feet of new retail shops with a Cheeca Signature store featuring Tommy Bahama products. An expanded roster of activities will include on-property flats boats with seasoned local guides for backcountry fishing, sightseeing, eco-tours, kiteboarding, and a junior angler program for teens.The resort’s signature features – classic 525’ wooden fishing pier, tropical gardens, crossing palms archway, saltwater snorkeling lagoon, nature trails, Tahitian-style Spa Lagoon, spectacular purple sunsets, secluded white sand beaches, Jack Nicklaus-designed golf course, Camp Cheeca children’s environmental activity program, and access to world-class sportfishing – will remain intact.Located just 90 minutes south of Miami International Airport in the Florida Keys, Cheeca Lodge & Spa is just a few hours by air or drive from major East Coast U.S. and Canadian cities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Jetsetter, Travelocity, Tingo, Otel, BookingOdigeoWL, Hotels.com, Priceline and Venere so you can book your Cheeca Lodge & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cheeca Hotel Islamorada
Cheeca Resort Islamorada
Cheeca Lodge Florida
Cheeca Lodge And Spa
Cheeca Lodge Islamorada
Cheeca Lodge Spa

Owners: What's your side of the story?

If you own or manage Cheeca Lodge & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.