This was my 4th visit to Cheeca in the last 15 months. Obviously, it is one of my favorite places! I love that you can feel like you are at a luxury resort and also feel so at home. The rooms and grounds are beautiful! The staff always goes above and beyond for the guest. This past trip we encountered an emergency at home that required us to depart early. Donna in reception made a very stressful situation less stressful. Donna took care of everything so we could depart as quickly as possibe - including a refund for the early departure!!! I love Cheeca and the staff and can't wait to return! You will not be disappointed.