I am giving Cheeca a generous rating of 3. We just returned after spending 6 nights in one of their most expensive ocean front rooms. The room and the property may be the best in the Key's but at an average price of over $650 a night I had higher expectations. I found the staff to be mixed, some excellent and some shouldn't be working at an expensive resort. Two nights we were unable to get a reservation at any of the hotels restaurants (usually higher end hotels hold some tables for guests) and on another night the upstairs bar was hosting an event and service was terrible. On the times we did eat at the hotel the food was inconsistent on the same exact dishes. Part of the issue is that I believe Cheeca has no high end competition in the Keys. The property is well maintained and I support Cheeca's gray water conservation but the stench from the treatment plant actually made my wife sick, you can't escape the smell when you are on the back side of the resort particularly in the parking lot. I was hesitant to write this review but decided to do so only after nobody from the resort asked me how our stay was at any time during our visit.

We really enjoyed this visit. The staff was extremely friendly and helpful. All the services were clearly designed to make sure every guest enjoyed a stress free visit. The grounds were well maintained and beautiful. The rooms were clean and comfortable. Perfect place to get away, relax and have fun

We tried to stay at at Cheeca Lodge for Spring Break, and visited the website and called several times at the beginning of the year. They were running two packages of interest to us for the time period that we were looking at but the website didn't work so we called to book. We could not get helpful information from Cheeca Lodge – the employees we spoke with didn’t know the packages, room types, or the cancellation policies and generally were not interested in helping. When I asked if there was someone there who could answer these types of questions, I was told “No” on two separate occasions. The women I spoke with weren't being discourteous, just honest. It looks like a beautiful resort, but we ended up taking our families elsewhere for the simple reason that we couldn't get even the simplest questions answered. Maybe they do better when on site, but we didn't want to take the risk.

My wife and I just returned after 6 days at the Cheeca. We stayed in the main lodge and the room was absolutely beautiful. It was as nice as any Four Seasons or Ritz Carlton. The service and employees were friendly and helpful. We spent time on the beach and the spa pool which again was super! We will definately be back. The local restaurants that are nearby are a nice feature and many are just a short walk.