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“It may be the best in the Keys, but....” 3 of 5 stars
Review of Cheeca Lodge & Spa

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Cheeca Lodge & Spa
4.0 of 5 Resort   |   81801 Overseas Highway, Mile Marker 82, Islamorada, FL 33036   |  
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Special Offer
Up To 25% Off Suites
Ranked #8 of 20 Hotels in Islamorada
Boston
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“It may be the best in the Keys, but....”
3 of 5 stars Reviewed February 27, 2013

I am giving Cheeca a generous rating of 3. We just returned after spending 6 nights in one of their most expensive ocean front rooms. The room and the property may be the best in the Key's but at an average price of over $650 a night I had higher expectations. I found the staff to be mixed, some excellent and some shouldn't be working at an expensive resort. Two nights we were unable to get a reservation at any of the hotels restaurants (usually higher end hotels hold some tables for guests) and on another night the upstairs bar was hosting an event and service was terrible. On the times we did eat at the hotel the food was inconsistent on the same exact dishes. Part of the issue is that I believe Cheeca has no high end competition in the Keys. The property is well maintained and I support Cheeca's gray water conservation but the stench from the treatment plant actually made my wife sick, you can't escape the smell when you are on the back side of the resort particularly in the parking lot. I was hesitant to write this review but decided to do so only after nobody from the resort asked me how our stay was at any time during our visit.

Room Tip: Stay as far away as possible from the treatment plant.
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaSales, Director of Sales at Cheeca Lodge & Spa, responded to this review, March 4, 2013
We appreciate your thoughtful feedback, and are happy that you think Cheeca is the best resort in the Keys. However, we were very disappointed that we did not meet your expectations in some key areas. It was good to hear that you found some of our staff excellent and our property well-maintained. We are constantly training and striving to achieve consistency in our service levels and menu offerings. We sincerely apologize for the issue with our gray water treatment plant and are investigating this problem.

We are glad you took the time to write your review and will use your comments to help us improve our resort. We deeply regret that no one asked you if you enjoyed your stay, but we certainly hope we get a chance to do just that when you return for a repeat visit.
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1,619 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 27, 2013 via mobile

We really enjoyed this visit. The staff was extremely friendly and helpful. All the services were clearly designed to make sure every guest enjoyed a stress free visit. The grounds were well maintained and beautiful. The rooms were clean and comfortable. Perfect place to get away, relax and have fun

Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 27, 2013

We tried to stay at at Cheeca Lodge for Spring Break, and visited the website and called several times at the beginning of the year. They were running two packages of interest to us for the time period that we were looking at but the website didn't work so we called to book. We could not get helpful information from Cheeca Lodge – the employees we spoke with didn’t know the packages, room types, or the cancellation policies and generally were not interested in helping. When I asked if there was someone there who could answer these types of questions, I was told “No” on two separate occasions. The women I spoke with weren't being discourteous, just honest. It looks like a beautiful resort, but we ended up taking our families elsewhere for the simple reason that we couldn't get even the simplest questions answered. Maybe they do better when on site, but we didn't want to take the risk.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 26, 2013

My wife and I just returned after 6 days at the Cheeca. We stayed in the main lodge and the room was absolutely beautiful. It was as nice as any Four Seasons or Ritz Carlton. The service and employees were friendly and helpful. We spent time on the beach and the spa pool which again was super! We will definately be back. The local restaurants that are nearby are a nice feature and many are just a short walk.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doylestown, Pennsylvania
Top Contributor
63 reviews 63 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 25, 2013

Looking forward to visiting cheeca lodge after a 4 and a half hour drive from Siesta Key,
We arrived at the lodge at 3:00 pm and were told that check-in was guaranteed at 4:00 pm.
Which is all good if we didn't get attitude from Donna. We realize presidents weekend is extremely busy at any resort so we checked back at 4:00 to get into our guaranteed room. An hour later we checked in the room at 5:00 pm with a little nudging from us. I would suggest they have a changing room available for guests who arrive early. During our stay we noticed other guests that just arrived walking around waiting for the room to be ready. It looks like this is a standard occurrence here and should be addressed. Also if reception wasn't so rude we could have waved it off.

We stayed in the main lodge overlooking the par three golf course. We felt it was not worth the extra $ for ocean front. We enjoyed the view off the spacious balcony. There was a large soaking tub on the balcony with water flowing from the ceiling. The room was well appointed and large.
Although the bathroom was dark and it was hard to put on makeup, i would bring a makeup mirror and slippers next time. The was a frig for stocking cold items but no mini bar which was fine with us because we stopped on the way for needed items.
We did have an issue with maintenance coming in to change fire detectors but the manager called and apoligized for the intrusion. Next time we will put the no disturb sign on the door or dead bolt.

We loved riding bikes to the hurricane memorial and through the small side streets. The Ecco tour was worth boat outing and we learned a lot about the Keys. (extra$)We also snorkeled through the hotel which was ok but I would do it again. (extra $)They even provided wet suits. The pool was crowded with kids as was the hot tub which were beach side. We made it over to the adult pool by the spa which was quiet but lost the ocean feel.
The resturant manager was extremely helpful and seated us when the hostess said she could get us in. The hostess was pretty unprofessional as I had to wait until she finished texting. The service and the food were good but over priced.
They do provide a courtesy van to go to some of the other resturants on the key which was very nice. The valet staff was very professional and helpful even cleaning the wind sheild on the rental car as we were continuing to drive up the east coast of Florida.
Over all I would return because the benefits out weighed the negatives.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaSales, Director of Sales at Cheeca Lodge & Spa, responded to this review, March 6, 2013
We appreciate your feedback, and are very glad to hear you would return to Cheeca. We were very dismayed to hear about your experience at check-in and having to wait for your room – please accept our sincere apologies.

It’s nice to hear you enjoyed the view from your room and that you found it spacious and well-appointed (apologies again for the maintenance call!). We are happy you enjoyed bicycling around beautiful Islamorada, and that you had a good time snorkeling the quiet waters of the Florida Keys. Cheeca does offer another very large, private hot tub in the gardens near the tennis courts. It sounds like your overall experience at Cheeca was a positive one, and we are looking forward to seeing you back here in the near future.
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Killington
Top Contributor
57 reviews 57 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 25, 2013

From start to finish this was the loveliest, nicest, place I have ever stayed in. The King Suite Lagoon room was exquisite, the service from the concierge to the bar tenders, to the servers in the restaurants from start to finish was impeccable. The food at each of the restaurants was delightful and delicious.The staff was courteous, friendly and accommodating. Everyone was falling over backwards to ensure a warm and welcoming stay. I daresay, they made me and my husband feel like a prince and princess if not a king and queen. What a wonderful surprise, the entire experience at The Cheeca Lodge has spoiled me for anywhere else! We will surely be back for an annual visit.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaSales, Director of Sales at Cheeca Lodge & Spa, responded to this review, March 6, 2013
On behalf of the entire Cheeca team, we thank you for your excellent review. Our mission is to make each and every guest feel like royalty, and we accomplished that with you! We are looking forward to your annual visit, and will welcome you with open arms.
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Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2013

My wife and I had a daughter 6 months ago and my parents offered to watch her for a weekend while we went to Cheeca to recharge. We are super active people who are not into lounging on the beach. Cheeca was the perfect fit for us (although if you do want to lounge it would be great as well).

The hotel setup a half-day fishing trip for us with Captain Rich Burson. I highly recommend requesting him if you are interested in a half-day backwater trip. A great guy. We caught a 40 pound spinner shark, mackerel and at least 13 other species of fish. Lots of fun and beautiful scenery.

Earl at the front gate is awesome. The hotel couldn't have hired a more welcoming person to greet guests.

Dinner at Atlantic's edge was delicious. And the tiki bar is a blast. I highly recommend ordering two cocktails that were out of this world -- the Key Line Pie cocktail and the Painkiller (cool tin souvenir mug).

The adult pool is gorgeous and the waitress out there was very friendly and attentive.

Also, kayaking is lots of fun and included. We saw a 4 foot swim right under our two person kayak which was a real thrill.

The hotel generously upgraded us from a resort view to a lagoon view which was very nice and unexpected. We were not offered champagne when we arrived (as all the other reviews reported) but it was around noon so maybe it was too early. But we shrugged it off as we were in paradise. My one critical comment would be that I've never been so confused on how to find and turn off the room's light switches in my life. A very bizarre problem to have, but the interior of the room was gorgeous.

I highly recommend the hotel restaurants, but if you are looking to grab lunch off the property go to Ma's Fish house and order the fish tacos (no atmosphere but amazing food). And for dinner go to Chef Michael's (Hogfish, Hogfish Hogfish!).

We had such a great time, we are planning to go back next year with our daughter, my parents and brothers. We didn't even check out the 9 hole golf coarse and tennis courts which we will next time. Can't wait!

Room Tip: Lagoon room was great.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaSales, Director of Sales at Cheeca Lodge & Spa, responded to this review, March 6, 2013
Reviews like yours make all of us smile here at Cheeca, and we thank you for your kind words. Cheeca is indeed the perfect spot to recharge, by lounging on the beach or taking advantage of all the exciting activities included in our resort fee. It’s great you reveled in some terrific fishing here in the “Sport Fishing Capital of the World, enjoyed dining in the Atlantic’s Edge, frosty libations at the Tiki Bar, and were thrilled with a close encounter kayaking. Sounds like you had an awesome stay! We can’t wait until you return with your family and your new baby. We will have lots of friendly smiles waiting for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cheeca Lodge & Spa

Address: 81801 Overseas Highway, Mile Marker 82, Islamorada, FL 33036
Phone Number:
Location: United States > Florida > Florida Keys > Islamorada
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Islamorada
#5 On the Beach Hotel in Islamorada
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cheeca Lodge & Spa 4*
Number of rooms: 214
Official Description (provided by the hotel):
The "Queen of the Florida Keys", Cheeca Lodge & Spa, an exclusive hideaway for generations of celebrities, business leaders and U.S. Presidents. Set on 27 private oceanfront acres in Islamorada, Cheeca – reopening Dec. 15 - is has been constructed with its original porte-cochere entrance, traditional Florida Keys architecture, chic West Indies décor, and spirited tradition of “barefoot elegance” -- a term coined at Cheeca – all intact. Along with a new Lobby Bar. Cheeca will boast two distinctive restaurants - Nikai Sushi Bar offering the Florida Keys’ freshest sushi, Asian-inspired fare and a unique selection of Japanese sake and wine, and Atlantic’s Edge with a seasonal fine-dining menu of fresh local seafood, prime steaks and organic local produce. The new Cheeca Lodge & Spa will also feature 2,400 square-feet of new retail shops with a Cheeca Signature store featuring Tommy Bahama products. An expanded roster of activities will include on-property flats boats with seasoned local guides for backcountry fishing, sightseeing, eco-tours, kiteboarding, and a junior angler program for teens.The resort’s signature features – classic 525’ wooden fishing pier, tropical gardens, crossing palms archway, saltwater snorkeling lagoon, nature trails, Tahitian-style Spa Lagoon, spectacular purple sunsets, secluded white sand beaches, Jack Nicklaus-designed golf course, Camp Cheeca children’s environmental activity program, and access to world-class sportfishing – will remain intact.Located just 90 minutes south of Miami International Airport in the Florida Keys, Cheeca Lodge & Spa is just a few hours by air or drive from major East Coast U.S. and Canadian cities. ... more   less 
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Also Known As:
Cheeca Hotel Islamorada
Cheeca Resort Islamorada
Cheeca Lodge Florida
Cheeca Lodge And Spa
Cheeca Lodge Islamorada
Cheeca Lodge Spa

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