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“Dirty and Loud!!” 1 of 5 stars
Review of Cheeca Lodge & Spa

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Cheeca Lodge & Spa
4.0 of 5 Resort   |   81801 Overseas Highway, Mile Marker 82, Islamorada, FL 33036   |  
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Celebrate Mom this May
Ranked #9 of 20 Hotels in Islamorada
Certificate of Excellence 2014
Hilton Head, South Carolina
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
73 helpful votes 73 helpful votes
“Dirty and Loud!!”
1 of 5 stars Reviewed November 10, 2012

My husband and I booked 2 nights at Cheeca Lodge while traveling through the Keys. Check in was @ 4, we got there at 3 and they asked us to wait for about a half hour before our room would be ready. I gave them my cell number and they said they would call me as soon as it was ready. I never received a call so at 415 I went back to the check in desk. They had no record that we were even there. At 445 we finally got our room. Upon entering the room I noticed it was far from clean.... Used coffee in the coffee pot, hair in the shower, hair on the counter, hair on the floor, dirty mirrors, etc. The cleaning crew came back and "re-cleaned" the room while we were out for dinner. I asked to switch rooms but they said there were no other rooms available. The room was still not as clean as I would have liked when we got back. Then, as we were attempting to sleep, a man in the next room was clearly sick, and due to the SUPER THIN walls we got to listen to him throw up and moan all night long. I complained to the manager and asked to be refunded for the night and told him we would not be staying for the 2nd night. Unfortunately, due to paying for this hotel through American Express points, this was not possible. So we paid over $800 for a one night stay that was horrible. I will never go back again.... So disappointing!!

  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,903 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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syracuse ks
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 10, 2012

Great stay Brooke at check in was great! On our honeymoon and was greeted with a card and a bottle of champagne thanks again! Only thing I was not to crazy about was the food in the lemoncella fish was overlooked as was the veil meatballs.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chappaqua, New York
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 9, 2012

We had never been to the Keys before. But we had heard only great things about Cheeca Lodge. Our expectations were reasonable as it was after all the Florida Keys and.. Well you know.
To the point- the setting is beautiful. Lush manicured plantings frame the drive up to the lodge that feels almost regal but approachable as it feels relaxed. The check in is a sit down affair with Champagne and glass flutes. Rich hued plantation style furnishings convey a sense of arrival in more ways than one. John, who was our congenial host was meticulous in his depiction of available amenities including that the Spa (which is contained in the name of the property) was due to reopen tomorrow after renovations. We were never advised when booking. We did hear them working on the spa late into the night but never heard if it opened on time. Ok we could deal with that. Finally John showed us where our room was on the map and even after my glass of champagne I was able to point out to John that our room was the furthest from the ocean on the entire Cheeca Lodge campus. In fact it was next to the guard house at the northernmost entry to the property !

John was kind enough to advise us that we could ask for a ride in a golf cart to get to the lodge. We were paying almost $500 per night and it seemed strange particularly since the current rate for rooms that evening on the web was $250. He checked but that is all that was available in our "grade of room". Ok we were lulled by the champagne and went to our room without further discussion.
We walked north and looked for room 755. We found our room but before entering we noticed telltale signs that we were not in the Waldorf of the Keys. There was a 50 gallon garbage can at the foot of the stairs with the requisite flies you would expect at the front door to a Burger King. The hallways were scuffed up and badly in need of painting and a good cleaning. Our steel motel room door faced the outside road and we could hear the traffic. By this time the champagne was wearing off but we chose to overlook what we had seen. The room nicely appointed, and clean but morbidly dark. There was however an inviting screened in balcony which gave the room light and fresh air.

We took a swim in the pool, returned to the room and headed straight for our airy balcony. Unfortunately there was a smoker on the neighboring balcony and the smoke was coming in our room - literally. I called security and was advised there is nothing they can do. I returned to the "lodge", found John and he said he would take care of the problem.. They will stop the smoker. We headed off campus to a lovely dinner and returned to the room about 10 pm and cigarette smoke hung in the air like a dank bar in Tijuana . We closed the balcony door, turned on the A/C and gave up for the night.

We awoke the next morning at 6:30am to the sound of the people in the next room talking in moderate tones but we could hear every word. At that point we had two senses under assault. I slept a bit longer with a pillow over my head and finally arose to another beautiful day with cigarette smoke billowing into the now much despised location. My wife was now on a mission to find our champagne enabler John.

John was sympathetic and agreed to move us to a lovely room in the lodge later that afternoon. My wife was now not buying into laid-back anymore. No, she demanded a room now and a nice room that was worth $500. John moved into action and got us the most beautiful room you can imagine on the ocean with an outdoor bath on the balcony. This was a room fit for a king or even Snooki, Kim or Paris. They would not complain - probably. The next day we asked for a very late checkout and John was agreeable at once!

So, here is what you should know: there is Cheeca Lodge and Cheeca Barracks. The former you feel as if you've arrived the latter you cannot wait to depart. In our case we averaged out to our expended cost but why did they stick us in the barracks when there were better rooms at our rate available?

The apparent answer to this mystery is that the once family run lodge is now owned by Northwood Investors a $2 billion dollar investment firm founded by a former Blackstone Group senior executive. The property is managed by Herbert Spiegel who has an excellent reputation in the industry and was married at Cheeca Lodge in fact.

The halls are lined with old photos of the founding family and various stellar guests from yesteryear but that my friends is past, never to be returned to, history. This is the cold heart of the canyons of Wall Street overseeing this resort. Northwood Investors and firms of that ilk rely upon metrics and ROI rather than a warm handshake and a deep sense of appreciation for your business.

My recommendation is to go and stay at Cheeca lodge, you will not be disappointed with rooms, service, food, location or ambiance. But specify the Lodge when you book a room.

Cheeca Lodge management: I invite your comments.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 8, 2012

Cheeca Lodge is one of those places where once you check in and get settled almost anything you want is at your beckon call. The staff is excellent, the accomodations are something to talk about, the fishing and golf are excellent and the surrounding area has fantastic day trips. The grounds of the lodge are meticulously kept.The dining room is superb and the morning breakfast is terrific on the lanai'

Room Tip: The upgrade they offer does cost a bit but the suites are just wonderful with a beautiful tub out on...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 8, 2012

A short drive from Fort Lauderdale Islamorada and Cheeca Lodge is the perfect vacation escape. A great place to revitalize and relax. You wake to the sunrise and can take a quick walk across the road in the evening for sunset. Rooms are amazing with wonderful amenities and fantastic view. The soaking tub is an added amenity for relaxation. A must for a gettaway!

Room Tip: The suite with the open air deep soaking tub on the deck is perfect for a midnight bath under the st...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lutherville
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2012

The resort was just beautiful. I have stayed in lower Keys on several times and was intrigued when I saw a great deal on Travel Zoo. I am so glad we did it. From check in to check out, we could not ask for anything. The room was well appointed, very clean and comfortable. The soaking tub was wonderful. I took two very relaxing baths in the 3 nights we were there. The place is a lot fancier that I am used to in the keys. The staff was wonderful.

We did find the food very expensive. When we arrived we went to the cabana bar and order 2 orders of fish tacos, 2 beers and and ice tea and it was $65.00 with a 20% tip. We did find a few alternative restaurants, thanks to review on this site.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gordonsville, Virginia
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 5, 2012

!st off when we got there we were then told that the spa is undergoing renovations. This should have been told to me when i was making the reservations. Are room was just blah. the fridge had old creamers in it and was very moldy. The lock on my slider didn't work. and there were these centipedes everywhere i walked including my room. The one thing i enjoyed was the Sushi bar. other then that there was a girl delivering soda's and water that was very caring to my needs with a broken ankle(which i broke the night before). I wouldn't go back!

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cheeca Lodge & Spa

Address: 81801 Overseas Highway, Mile Marker 82, Islamorada, FL 33036
Phone Number:
Location: United States > Florida > Florida Keys > Islamorada
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Islamorada
#6 On the Beach Hotel in Islamorada
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cheeca Lodge & Spa 4*
Number of rooms: 214
Official Description (provided by the hotel):
The "Queen of the Florida Keys", Cheeca Lodge & Spa, an exclusive hideaway for generations of celebrities, business leaders and U.S. Presidents. Set on 27 private oceanfront acres in Islamorada, Cheeca – reopening Dec. 15 - is has been constructed with its original porte-cochere entrance, traditional Florida Keys architecture, chic West Indies décor, and spirited tradition of “barefoot elegance” -- a term coined at Cheeca – all intact. Along with a new Lobby Bar. Cheeca will boast two distinctive restaurants - Nikai Sushi Bar offering the Florida Keys’ freshest sushi, Asian-inspired fare and a unique selection of Japanese sake and wine, and Atlantic’s Edge with a seasonal fine-dining menu of fresh local seafood, prime steaks and organic local produce. The new Cheeca Lodge & Spa will also feature 2,400 square-feet of new retail shops with a Cheeca Signature store featuring Tommy Bahama products. An expanded roster of activities will include on-property flats boats with seasoned local guides for backcountry fishing, sightseeing, eco-tours, kiteboarding, and a junior angler program for teens.The resort’s signature features – classic 525’ wooden fishing pier, tropical gardens, crossing palms archway, saltwater snorkeling lagoon, nature trails, Tahitian-style Spa Lagoon, spectacular purple sunsets, secluded white sand beaches, Jack Nicklaus-designed golf course, Camp Cheeca children’s environmental activity program, and access to world-class sportfishing – will remain intact.Located just 90 minutes south of Miami International Airport in the Florida Keys, Cheeca Lodge & Spa is just a few hours by air or drive from major East Coast U.S. and Canadian cities. ... more   less 
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Also Known As:
Cheeca Hotel Islamorada
Cheeca Resort Islamorada
Cheeca Lodge Florida
Cheeca Lodge And Spa
Cheeca Lodge Islamorada
Cheeca Lodge Spa

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