My friend and I decided to try the Pelican Cove despite all of the negative reviews it had. I am now sorry I didn't listen to them!! We checked in very late on a Thursday to find roaches crawling up the wall in the room. I'm from Florida and these were not the 'Palmetto' bugs which are pretty much everywhere. These were German roaches, hard to get rid of, usually present at dirty restaurants, and can easily come back to your home in your suitcase. The air conditioning in the room did not work either. Also had a black carpenter ant, and some very small ant type insects crawling on the floor of the bathroom. We went to the front desk to complain, they didn't say they were sorry, told us they were sold out and could give us another room but just for the night. Since it was late, we crashed there for the night. Didn't see any bugs there but there was a good leak in the ceiling of the bathroom, looked like it had been patched several times. The next day we had to move our things out of the room and rode around with all of our belongings in our car for the day on Friday. They told us that they had found another room for us but it wouldn't be ready to afternoon. They told us they'd call us when the room was ready, they never did. We checked other hotels but all was sold out so we returned that evening and checked into this other room. This room had the small little ants in the bathroom and on the wall but the a/c worked and didn't see any german roaches...we did find another black carpenter ant though. We never got an actual apology from the hotel. I told the front desk I wanted to speak with the Manager of the hotel, never did hear from her. No one ever checked with us after we moved to the third room to make sure this room was satisfactory. When I checked out, I asked for an adjustment on the final bill due to all the problems we had. The front desk said only the Manager could approve that and she wasn't there. They said they would have her review our stay and she would get back with me. She hasn't. Obviously they are use to all of the negative stays and don't really care whether or not you enjoy their hotel. It's old, bug ridden and the staff seems pretty uninterested. Would never stay there again, do yourself a favor and don't stay there either!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
These guests checked in at 1:30AM & shortly after reported seeing "bugs" in their room.They were immediately moved to another room.Because of the late hour ,we were not able to inspect the room until the next morning.When our professional exterminators did so,they found only 1 dead palmetto bug;but re-treated it anyway.We offered to refund the guests their full payment & allow them to go elsewhere.They continued their stay.
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