I have been coming to Islamorada for a while and was fooled and tricked by this "resort"'s images on the Internet. I paid $189 per night for a hotel which I though was going to be more upscaled than the cabins at Bahia Honda or other places I had stayed for less money. Instead, I was not placed in the pretty Florida buildings shown on the property and that were under the description of the room I booked online but I was placed on the back building (the older looking building not shown on their site) with an old sofa instead of two sofa beds, sheets with holes in them, and after several request a rollaway for one of my children, the other had to sleep with me in a full size bed because they had no more blankets. This place is a rip off for the price, the only thing going for them is the location. Maybe that is why they think they can get away with it.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 22, 2012
Thank you for your comments. I know that my Executive Housekeeper had spoken to you while you were here. We have no shortage of Blankets and if asked we certainly would have provided you with one. The sheet issue was with the roll away bed and yes a staff member made a mistake and picked up the wrong sheet for the rollaway, we certainly apologize for that. We make no claim that there are two couches in ever room. I am so sorry that you thought that there was. We are certainly not trying to fool anyone and our rates along with our property are on par with the rest of Islamorada. I do hope you will give us another try.
Sincerely,
Dan Rutan
General Manager
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