yesterday my family was taking scenic keys overseas hyway.. saw the bilboard for trhe whale harbor seafood bufett and decided to give it ty it as we are allseafood lovers..there sure is alot of choices but when the sole and snapper tasted weird in flavor I questioned the server who said that the restaurant uses imitations and cheap substitutes for many of the items...there is no way yet that I know how to fake shrimp,crab legs or oyster on the half shell..they were all waterlogged and mushy .the oysters were filthy ..and deflated ..old... the crab cakes were all breading.In all fairness to the server the service was 5 star dishes cleared ,attentive and above all all honest.. I know there are governmental agecies that probit false labeling of product via dna testing..whale harbor would be a great place to testthe products I am sure the findings would bear out the honest employee remarks about the fish/and other imitaions/substitutes.. the deserts were laughable absolutly no flavor in them just coloring..my family ago out often and my wife said that thewhale harbor is more like a cheap chineese bufett but for $$30.,00/..well the joke was on me this time but you only get me me 1 time..there are so many great places in the keys mrs. macs,fish house.snappers ,ballyhoo etc. whale harbor in our opinion is a prime a prime example of a tourist trap.. one good thing we did not get sick from the food..I do not want to get the server in trouble for being honest...there is a reason whale harbor is rated down from the top on tripoadvisor anyone who feels differently must have been recently released from along incaceration..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 4, 2013
ANOTHER FIRST TIME REVIEWER/LIAR
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CONSUMERS: Do not be fooled by this person who has named our competition and has no profile and this is their only review. The majority of reviews that slam (like this one) are invented travelers who either have a gripe with the restaurant or are our competition.
We just don't get people like you. You come to a seafood buffet, and then slam it because the items are not as same as if you were paying $25 a la carte for each one of them. To put it perspective, our food costs are 40%. At that rate, that would put most of my competition out of business. But your outright lies are, for whatever your agenda, very transparent. You tell me of a Chinese buffet that serves mahi-mahi, kingfish, snapper, ribs, paella, fresh stir-fry oysters, shrimps, crab legs 12 different salads, etc. etc, etc. for the same price?! The only item that is imitation in our surami that we use for the crab louie in one of the salads.
We did over 2000 covers this weekend. If there ever a time when all of our shrimp, crabs, oysters were fresh, it was this weekend; as we were absolutely crushed in the previous days. All of our fish (shrimp, crab, snapper, kingfish, etc) was cooked that morning for that day. Of those 2000 people that ate in our restaurant this weekend, 99% left totally satisfied. I guess they all must have recently been released from incarceration as you suggest?
We advertise all our fish for exactly what it is. The fish that you referred to as "sole" is actually called "basa" and is never referred to as sole. The snapper is whole snapper, chopped into chunks and fried. Our basa fish is the same fish that you can find in any Boca Raton fish store for $13.99/lb. All of our crab, fish, shrimp and oysters come from the exact same purveyors that supplies all of the competition that you named. If everything was so terrible, why didn't' you bring it to any of the numerous managers that are there to ensure satisfaction.
Yes, our crab cakes are not the same quality as if you were paying $24.95 for the same dish alone in another establishment. But if you want to get out the DNA kit and see if there's crab it, we'll happily challenge you.
Regarding our desserts: Most are home-made from scratch. All of them are freshly prepared in our scratch kitchen the same day.
Your pathetic attempt to make your review seem legit by talking about the honest server, is a load of B/s as every one of our employees cherish their jobs as they make more money with us than anywhere else in town. This just shows how much of a liar you are to make yourself look good.
You are an offensive person with bad spelling. Please do us a favor and do not come back. If you had more than one post or profile, then maybe you would have been believable. Please go back to school. Your grammar sucks.
Don't be fooled that they 'just happened' to go to Whale Harbor when they named all of our competition in town. If you look at all of the other people who put us down, they are either ex employees, ex managers or someone else who has an axe to grind. Whenever a review is so over the top bad, it's hard to believe that it is believable.
If you find our management response a little 'mean-spirited', it's because we feel very strongly that we have best food for the best value in the Florida Keys. We glad accept criticisms from legitimate customers who work with us to help make our establishment better. We're proud to the quality seafood available to the traveling public.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.