We had booked a room that was suppose to be on the FIRST floor near the office. We had scuba stuff and two other heavy bags with us. I knew I did not want to carry 47 pound bags upstairs. I have stayed in the Islamorda many times and I know that Rt 1 can be very LOUD even in your room due to the traffic. So when booking I did explain this. They told me I would get a room on the first floor behind the office. It was only 99.00 plus tax. GOOD. Well when we get there we get a room UPSTAIRS above the office and right on the highway. It was small and upstairs and the highway noise was way too much for me. So we returned the key and said we could NOT stay in that room and I explained what was promised to me. They were very booked that night due to a photo shoot at a near by expensive hotel. So they told me I could have room 107 pool view for 169.00 or Ocean Front for 189.00, we did take the oceanfront room. The room had a great view but the floor smelled like dirty mop water. The sheet on my bed had a dead bug on it. They did give me clean sheets but the maid service was gone for the day. So I made my bed and the next day they did mop the floors again. They also cleaned the a/c vent because I told them it was very dirty. So they did have attention to details when asked. I thought they should have given me a discount for the Oceanfront room. Due to the problems I had with it. They were very empty on my second night stay. Would I stay here again? NOT SURE because they totally blamed me for the room booking mistake and I know I was promised a room on the first floor. If they would have charged me 139 to 169 for the Oceanfront room I would have felt better about it. Every other hotel I stayed at during my two week vacation gave me a free upgrade to a suite because they were not full. So every other hotel did appreciate my business. I don't think this hotel cared either way. Also the coffee was suppose to be ready early, due to the fishing that goes on in this town. But it was NEVER ready before 8:10 AM and when I was looking for real half and half the girl that works the front desk said MAY I HELP YOU? just like that and almost scared me off my feet. She was the same one that said I made the mistake with my booking when I know it was the hotel's fault. Funny that did NOT happen anywhere else on my stay. We always had the first floor as promised if they did not have and elevator. Well the view was nice, it was too cold to go in the pool but it looked very clean. Not sure if I would book this hotel again.
- Also Known As:
- Breezy Palms Hotel Islamorada