Booked this hotel paying a total of almost $250 per night (prepaid). Room was for 3 people. When we got there they gave us a room with only one king bed. Called the receptionist to complaint and she said that I paid for a room on the run of the house, that it was all she could give me. I asked for a roll away bed and she said they did not have one and I could leave if I wanted to. AGAIN, MY RESERVATION WAS FOR 3 PEOPLE!!!
I did not believe, it was my 10th anniversary and my husband and I were celebrating and we took our son with us. I left, couldn't book anything else. My son was crying all the way back home, we live in Miami. Horrible staff, very unprofessional. Will report them to BBB. They ruined my celebration.
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- Also Known As:
- Islander Hotel Islamorada