We went on a cruise on 7/5 returning on 7/8 and started for the Keys were we were to stay at the Islander Resort on 7/8 and 7/9. Upon leaving the port starting our drive to the keys we learned my wife’s father was in serious condition in the hospital. I called the hotel directly and was greeted by a very nice female on the telephone. She stated she could not cancel as my reservations were through expedia, but if they would call there, they would waive the cancellation fees. She then gave me their number as we were on the road. I informed Expedia I could provide proof of the hospitalization if necessary. Expedia called the Islander and within 10 minutes stated they waived any cancellation fees and required no proof of the hospital stay. The Islander’s concern, understanding and generosity are more than appreciated and I want to thank you very much as I realize you certainly did not have to do what you did. We will certainly be back to visit and our stay will certainly be with you. Kudos also to expedia who waived all fees also and took care of everything for me promptly.
- Reservation Options:
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- Also Known As:
- Islander Hotel Islamorada