I should have known when we arrived. Front desk was too busy answering the phone to even smile at check-in. But, we were still happy. Went to our room located in a building near to the beach area. Regardless of what they advertise, beach view means a tiny bit of view from 200 yards away. Still happy.
I need to say we are very fun loving, no strangers to a good party but, we were located smack in the middle of a very boisterous family reunion. They must have had 10 rooms scattered around us. VERY loud music until 1-2:00 AM every night. Not so happy.
Tried to call the front desk but the room phone did not work, neither did the coffee maker or bed side lamp. Finally emailed the desk and got a response a day later on the morning we left to say they sent security who did nothing, nothing, nothing to even slow the party down. One of the worst hotel beds we have ever slept on, lumpy and worn. Had no maid service the first day there, I notified the front desk who said "I'm sorry" that's it. Not so happy anymore.
If I had paid $59.00 a night I would have expected this type of accommodations but at $238.00 a night with every single amenity an additional cost I thought I was taken advantage of.
There was no regard for the comfort of other guests regarding the noise from this reunion. We took our bed comforter off the bed to hang over the door to muffle the sound. I know it's the keys, things happen, we came to relax and enjoy the incredible beauty this area offers but NEVER at the Islander again! Spend the extra $100 a day and go to the Cheeca Lodge, heaven on earth!