My wife and I and our dog packed up our car from Pompano Beach and headed to Whitegate Court on Tuesday the 11th. We planned on a 5 day trip. When we arrived and unpacked everything we noticed the villa (#7) had ants running all over the floors, walls, in the kitchen, bathroom, in the shower, in the bedrooms....everywhere! The furniture was dirty and one of the couches was chewed up. They also stunk like urine. The bathroom was dark and smelled like a sewer which stunk the entire unit up. We went over to the office and told Susan and she said that we were overacting; she said everyone has ants and they shouldn't bother you. She told us to wipe everything down with soap and water. I couldn't believe it but did what she said. In less than an hour there were twice as many ants. We could not even make a sandwich because the ants would attack the bread before you could get the lunchmeat on it. They were also crawling into our dogs food dish and into his pet bed. We went to the office again and Susan became rude and said what do you want now? Then she said we had personal problems and we were being too dramatic. She did not even offer to correct the situation or give us another unit. I told her enough was enough and that we were leaving because this was disgusting and unacceptable. She said do what ever you want because I already charged your credit card for the full amount. We left and went back home. I have never been so appauled in my life. We are disputing our charges and we will let everyone know our experience at Whitegate so no one else will have to go through what we did. Try the Sands of Islamorada and ask for Cindy. They take pets and it is spotless. There is no comparison. We would have stayed there but they had no vacancies. She said other people have also complained about Whitegate and were looking for somewhere else to stay.
- Official Description (provided by the hotel):
- A quiet, secluded getaway, where pets are welcome. Only 7 units on 3 acres of tropical beauty, with old time charm and modern comfort. 220 feet of private white-sanded beach area, free dockage, great snorkeling and night fishing, complementary beach towels, free use of paddle-boats and bicycles. BBQ grills for each unit, filtered water supplied for each refrigerator, fully equipped kitchens and more. Personalized attention, great hospitality. ... more less
- Also Known As:
- White Gate Court Hotel Islamorada