Front desk....A+
Room, as mentioned. Very clean, not the newest feel but very adequate. Bed was great. We had oceanfront suite, highly recommend this as other rooms look at the parking lot.
Grounds were relaxing and well kept, you will not be disappointed. Pool nice as was the secluded hot tub. In case you are blind and have missed this detail.....there is no beach!!!!!
Tiki bar and Outback are a great addition. Bartenders at he tiki bar were fun. Will come back.
Jessica the on duty mgr was awesome!

Hotel is old and dated.
The beds are average at best.
There is an OUTBACK Restaraunt in the Hotel, but that is no great attraction for me.
The Beach has a sea wall and ladder to enter the water :-(
Breakfast is included, but no great shakes.

Tonyia and staff made our daughter's wedding perfect and stress-free. As mother-of-the-bride, I recommend to other mother's, call Tonyia!!!! The decorations and reception were exactly what we wanted. The staff were exceptionally courteous and helpful. The setting at the Hampton was beautiful. All of our family and friends thoroughly enjoyed themselves. The food from the "Outback" was delicious. It was nice having the bar and restaurant on-site. Thank you Tonyia for making 10/13/12 Perfect!!!!

From the moment we walked into the hotel, we were treated extremely well, and we noticed that others were treated well, too. The hotel was easily located on the main road (US1) through the keys. With an Outback Steakhouse attached, finding it was no problem. We walked into the front entrance and were immediately greeted by the front desk attendant who was cheerful, smiling and one of those people who just seemed to love her job. Each day, they choose one guest and give them a free upgrade to a suite. We were surprised to find that one of the girls in our party of 3 happened to have her name on the front board as receiving the upgrade. It just made our day and gave us a great start to our trip! The front desk clerks gave us great tips for activities and restaurants, and they never ceased to ask us if we needed anything. Free breakfast was good each day, plus we could have cooked in our room with our full kitchenette. The location on the hotel on the water made for some beautiful sunsets from the hammocks near the pool and tiki bar. We really enjoyed our stay at the Hampton Inn and Suites Islamorada.