The customer service by the front desk staff at check-in and by the pool staff during the complimentary happy hour was exceptional, and made us feel welcomed and valued. In addition, the reservation manager handled a miscue in our reservations with a touch of class, both via telephone with me and upon our arrival to our suite where we found a complimentary gift basket as a token of the hotel’s esteem. The complimentary turn-down service had us looking forward to our ice cream each night when we returned from dinner! Our accommodations were top notch, with all the comforts of home. The location of the hotel put is at the sleepy end of the island, away from all the hustle and bustle; but close enough that we were able to walk to the opposite end of Duval, where all the action was, whenever we wanted to. All around, my husband and myself, as well as our friends from out-of-town, agree that we will definitely come back and stay at the Santa Maria for our next visit to Key West!
- Official Description (provided by the hotel):
- Experience the eclectic and sophisticated charm of Key West with out the hustle & bustle of a large hotel at the Santa Maria Suites Resort. Barely a block from Duval Street and the Atlantic Ocean, the Santa Maria is an elegantly refined all suites hotel designed for the discriminating traveler. ... more less
- Reservation Options:
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- Also Known As:
- Santa Maria Hotel Key West
- Santa Maria Resort