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“Worth every penny!” 5 of 5 stars
Review of Santa Maria Suites

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Santa Maria Suites
4.0 of 5 Resort   |   1401 Simonton Street, Key West, FL 33040   |  
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Ranked #4 of 44 Hotels in Key West
Verona, NJ USA
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
75 helpful votes 75 helpful votes
“Worth every penny!”
5 of 5 stars Reviewed July 15, 2014

This was our second trip to KW and my intentions were to stay closer to Duval St. We had first booked the Hyatt Wynward Point but it was a little too far then we changed to the Parrot Key and with the distance and area it was in we changed to the Santa Marie.
The staff over the phone was great, and when we arrived they were even better. We got on the island around 11:30 and to the Santa Marie around 1 PM, our room wasn’t ready but Nordy was quick to act and got us in the room in 45 minutes. By the way, Nordy even called our room after we were in and wanted to know if all was fine and asked if we needed anything. We did need extra hangers as I asked and we had them in less than five minutes, that’s great service. The area where the hotel sits is the best on the island and very quiet, even with Duval a block away. The pool area is very beautiful and clean, the pool staff is out every morning at 6:30 quietly arranging everything for the day. I would be up early and watch this older gentleman surgically line up each of the 30 – 40 chars around the pool then sweep every lower entry to each room.
Charles and Amber worked at the pool bar and became family in the seven days we were there; they are truly great at what they do.
The cost of the hotel is expensive but you soon find out you get what you pay for. The free smoothies, muffins and ice cream are nice but the way you are treated and the large clean suites make it worth the extra money. We stayed on a ground floor king and it was great for the 5 of us, so much room and the washer and dryer was used every day. The room cleaning staff was a little inconsistent with the times they serviced the room and the way the room was cleaned. Sometimes they seemed to a little distracted from their responsibilities and being in the service business myself, I would have to say that the cleaning staff was the only weak link in the chain.
The desk and bar staff will arrange for all you adventure, transportation and dinning need with out hesitation and always find the time to give great tips for having a great time. Quick note: you don’t need a car in this area, we walked every day up and down Duval and if you take you time it’s a great experience or grab a cab if you’re tired after a few drinks.
We will defiantly return to this resort and would like to thank all of the staff at Santa Maria for a great vacation experience.

Room Tip: Lower King Suite
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, July 19, 2014
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Thank you for the 5 Star rating.

I'm glad you enjoyed the resort ...thank you for all the kind words. I'm so happy so many of the staff you remembered in your comments ...Nordi, Charles and Amber.

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,010 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
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English first
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 14, 2014

A luttle bit of paradise in key west!
It is located off the sound of duval street. It is arranged fir guests to get chais, umbrellas and towels at the beach. Rooms are clean. The staff is friendly. Some free happy hour wine and snacks.

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, July 19, 2014
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Thank you for the 5 Star rating.

I'm glad you enjoyed the resort ...thank you for all the kind words. Happy hour is a great time to relax and get ready for the evening.

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 10, 2014 via mobile

We drove from Fort Lauderdale to Key West and arrived at Santa Maria Suites in about 3 1/2 hours.
Perfect size hotel with 2 pools and great suites...we booked a two bedrooms unit with a full kitchen, salon, powder room and 2 bathrooms.
The staff want you to be satisfied and make you feel like you're part of their family.
The complimentary wine and smoothies on the pool are also very appreciated when happy hour comes in.
Would have book more nights if we knew that it would be that great.
Thanks for our amazing experience...we will definitely go back.

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, July 19, 2014
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Thank you for the 5 Star rating.

I'm glad you enjoyed the resort ...thank you for all the kind words. Happy Hour is a great time to meet and talk while enjoying a glass of wine.

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Contributor
15 reviews 15 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 30, 2014

We stayed in a two-bedroom suite with another couple for 3 nights. Perfect location for us. Santa Maria Suites is located near the Southernmost Point. We rented bicycles and were able to travel around the island comfortably. The hotel and rooms were spacious, modern and clean. It's far enough away from the congested end of Duval Street to enjoy a peaceful stay, but just a short bike ride away from all the entertainment. It's not oceanfront, however it does have access to very nice beach amenities. Katrina in the front office was helpful and gracious with any of our requests and inquiries. Charles who worked at the pool smoothie bar was another stand out employee. Not only does he make a delicious smoothie, he went above and beyond helping us get directions for a store we wanted to visit. We wish we could have stayed another day!

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, July 19, 2014
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Thank you very much for the 5 Star rating! I'm glad you enjoyed the service from Katrina and Charles.

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 30, 2014

My family of four absolutely love this hotel. The atmosphere is so tranquil and relaxing. A nice change from the big bustling hotels. It was complete serenity. From the free smoothies poolside, free sunscreen if you need to reapply or forgot yours in your room, free muffins every morning, nightly turndown service with free dove chocolates AND dove ice cream bars, to the very spacious beautiful suites that easily accommodate four adults without tripping over each other, this hotel alone makes us eager to return to Key West just to get away from it all. The location is perfect as well. Far enough from the hustle bustle but close enough to still be a part of the action. Fabulous!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, July 19, 2014
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Thank you very much for the 5 Star rating!

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 30, 2014

I would actually give this place 4 1/2 stars, but there's no half star. This is a beautiful property, well-maintained, with an extremely accommodating staff. The suite is well appointed, upscale, and very clean. I have celiac disease & need a kitchen because eating out is problematic. The kitchen is well appointed (except for lack of cooking bowls & dull knives). The toiletries are bath & body & very nice (not cheap chinese toiletries with fake upscale names that are going in some of the other hotels recently). The muffins, teas, and dove bars are a really nice touch. Daily smoothies, fresh fruit, and evening cocktails put things over the top for a great stay. Management went out of their way to rectify a small problem with my son's phone charger. The street noise by the bedroom was a bit bothersome, but I don't know how that could be fixed. I liked the property on my first stay and it was even better this time.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, July 19, 2014
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Thank you for you review and kind words.

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2014

I went there for 2 nights ... The place is beautiful and so clean. Karina was such a sweet heart and helpful . We had the two bedroom suite, each with a private full bathroom, full kitchen, a half bathroom downstairs, beautiful leaving room with a pullout couch. Washer and dryer. I love the place, amazing!
We will definitely go back. It's also just a block away from Duval street!

Room Tip: I think any room there is perfect!
See more room tips
  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, July 19, 2014
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Thank you very much for the 5 Star rating! ...and the kind words.

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Maria Suites

Address: 1401 Simonton Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Key West
#1 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Santa Maria Suites 4*
Number of rooms: 35
Official Description (provided by the hotel):
Experience the eclectic and sophisticated charm of Key West with out the hustle & bustle of a large hotel at the Santa Maria Suites Resort. Barely a block from Duval Street and the Atlantic Ocean, the Santa Maria is an elegantly refined all suites hotel designed for the discriminating traveler. ... more   less 
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Also Known As:
Santa Maria Hotel Key West
Santa Maria Resort

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