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“Centrally located, Waterfront” 4 of 5 stars
Review of The Westin Key West Resort & Marina

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The Westin Key West Resort & Marina
4.0 of 5 Resort   |   245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)   |  
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Ranked #22 of 41 hotels in Key West
Lynchburg
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
“Centrally located, Waterfront”
4 of 5 stars Reviewed October 16, 2013

We stayed at the Westin for 4 nights recently and found it to be centrally located (easy walking distance to everywhere), with a nice pool area and good restaurant. We had an ocean view that overlooked the bar and pool; no noises from the courtyard or the hallway. The room was nicely appointed and clean, but the ceiling of the room looked like it was beginning to peel. The room's air conditioner was loud and made quite a bit of noise when it cycled on. Absolutely loved the Westin robes.
Other reviews have spoken about the cruise ships docking and one did show up early Monday morning, but we were on the side of the hotel where the ship did not block our view and the staff told us that the ship departed by mid-afternoon.
I will stay at the Westin on my next trip to Key West.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, October 23, 2013
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (290)
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Fort Lauderdale
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 15, 2013

This was the first time I ever stayed at a Westin. We got a great off-season rate, during the week. We had a partial waterview from our patio, which was lovely, but we were not in a room close to the water, and it was a low view, on the first floor. The room was large, quiet, nicely decorated, and clean. There was a bathrobe. The pool area was nice, but not fancy. It was always easy to find chairs together. We watched the sunset from the bar above the pool bar. It was the perfect view, away from the Mallory Square crowds below (we've seen the street performers many times already). We did not have a lot of contact with staff. The man who checked us in gave us instructions as to how to find the concierge office (it's not in the lobby) but we could not find it. We had drinks at the pool bar once and at the bar above that once and the bartenders were efficient but not particularly friendly. There was no bar service at the pool, and the pool towel service was help-yourself. We did not use the spa, gym, restaurant, or stores. I would stay here again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, October 23, 2013
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Top Contributor
61 reviews 61 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 15, 2013

This was our first stay at this Westin. We found the location excellent, no need for a car after the valet parks it ! You can walk to Duval St & Mallory Square. The staff was very friendly. The room on the second floor was great compared to the ground level room that they first assigned us. We walked in & promptly walked out and back to the desk to request a different room. The problem was solved & the 2nd floor room had a nice little balcony & much nicer bathroom. The beds are extremely comfortable with sufficient amount of pillows which is a big plus. I would stay here again.

Room Tip: Request a higher floor with a balcony. The first floor rooms do not have a place to sit outside unle...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, October 23, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milford, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2013 credit card Amex Card Member Review

Great location. Enjoy the sundown festivities right next door at Mallory Square every evening. Staff very friendly, and the concierge very helpful. Within convenient walking distance to everything you want to see, or all the great restaurants. We have been here twice, and will definitely be back.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, October 24, 2013
Dear Guest:

Thank you for the positive review! We look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 13, 2013

Really couldn't have asked for much more. Located just by the harbour, it's just a couple of minutes away from Sloppy Joes on Duval and all the rest of them. Make sure you get a room with a pool side view as one facing the towards the town isn't particularly nice. Also totally amazing is the Sunday brunch, far superior to anything I've ever had in Vegas.

Room Tip: Ask for poolside, rather than pay the extra for partial ocean view.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, October 23, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 12, 2013

This was our second stay at the Westin and it was just as wonderful as the first time. We booked an oceanview room and since we liked our first one so much, I requested one similar. They were able to give us one that was two doors down from the previous room. It looked out over the marina and the gulf. Now some people don't like the fact that cruise ships do dock there. However, they are not there every day (although they are most days) and they are usually gone well before sunset. We enjoy watching the ships come in, dock, passengers coming and going, and the ship departing. It is not something we see every day at home! We have gorgeous views before the ship comes in and after it leaves. During the day, we are out and about in the city, so it doesn't matter. But we spend our mornings on the balcony with the warm breezes and sometimes the evenings after sunset. It is so peaceful to watch the moon shine over the water and the smaller boats make their runs to Sunset Key.

We were treated very well by everyone we met. The room smelled so clean and fresh when we entered. The beds are the most comfortable of any hotel we have stayed in. Housekeeping was wonderful. The room was always clean and made up well. We love the location and convenience of the Westin.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, October 24, 2013
Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay. It is always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to sunny Key West and the Westin soon!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 10, 2013

Located next to the pier where the cruise ships come in. This is a plus and a minus. There are lots of shops and great places to visit in the area. The negative is there can be lots of people. That personally did not bother me, however I understand how it might bother some people.

The staff was WONDERFUL! Very well trained and very helpful and professional.

The rooms we nice and clean. The bed was very comfortable, would you expect less from a westin property?

Room Tip: Ask for an ocean view room.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, October 14, 2013
Dear Guest:

Thank you for the good review! We are happy to hear you enjoyed your stay and look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Key West
#8 Top resorts Hotel in Key West
#8 Spa Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Official Description (provided by the hotel):
The Westin Key West Resort & Marina is located in Old Town Key West right on the waterfront with one of the country’s largest private ports which welcomes cruise ships from around the world. ... more   less 
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin

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